People and Culture Manager

Salary Range: $80,000.00 To $ Annually

At the heart of exceptional resident care is an exceptional employee experience. The People & Culture Manager will help shape the environment where leaders thrive, teams feel supported, and employees can do their best work. They will lead a team of Human Resources (HR) professionals and partner closely with operational leaders across the organization to build a culture where people feel valued, supported and empowered to succeed.

Acting as a trusted advisor, they will lead key people strategies across labour and employee relations, talent management, workforce planning, leadership development, benefits, and compliance.

They will create opportunities to influence organizational culture, strengthen leadership effectiveness, and create the conditions that allow employees to thrive while delivering outstanding care to residents and their families.

This job description highlights the key responsibilities and current priorities of the role. As a growing organization, our needs and opportunities will continue to evolve. Employees are expected to contribute flexibly and collaboratively and may be assigned additional responsibilities that align with the purpose, level, and scope of the position.

• Translate People & Culture strategy into operational plans and ensure effective execution across the organization.
• Implement initiatives that strengthen employee engagement, leadership capability, organizational effectiveness, and workplace culture.
• Provide expert guidance and coaching to leaders on employee relations, workforce management, and leadership challenges.
• Lead, coach, support and develop the People & Culture team to ensure high-quality, consistent service delivery.
• Establish team priorities, manage workloads, and monitor performance against departmental objectives.
• Ensure efficient delivery of recruitment, employee relations, labour relations, benefits, and compliance services.
• Identify opportunities to improve service quality, team effectiveness, and operational efficiency.
• Manage departmental vendors, tools, and day-to-day resources as assigned.

• Serve as a subject matter expert on labour and employee relations matters.
• Provide guidance on collective agreement interpretation, grievance management, and dispute resolution.
• Support the preparation of bargaining materials, workforce data, and costing input and participate in collective bargaining.
• Coordinate and oversee workplace investigations, ensuring the matters are addressed fairly, consistently, timely. and in accordance with legislation and organizational policies.
• Support P&C team in coaching leaders on attendance management, progressive discipline, performance concerns, conflict resolution, and difficult conversations.
• Oversee workplace investigations, ensuring timely resolution, and coaching P&C professionals and leaders
• Promote positive labour relations and productive partnerships with union representatives.
• Escalate significant labour, legal, financial, and organizational risks to the Director of People $ culture, in accordance with agreed thresholds.

• Manage recruitment delivery,, including large-scale hiring projects for new home openings, and monitor progress against workforce plans and hiring targets.
• Implement workforce planning initiatives and partner with leaders to address workforce needs.
• Menage recruitment and selection strategies for leadership and specialized positions.
• Enhance onboarding experiences that create strong connections, role clarity, and engagement from day one.
• Implement performance management processes and coordinate talent review and succession planning activities, maintain accurate development plans and progress records.
• Support the development of leadership capabilities through coaching, education, and targeted development initiatives.
• Drive employee engagement, recognition, retention, and career development programs.

• Administer job evaluation processes and provide workforce data and market insights to support rewards decisions.
• Provide oversight of benefits, pension, leaves of absence, disability management, accommodations, and wellness programs.
• Partner with payroll and finance teams to ensure effective administration of compensation and total rewards programs.
• Compliance & Workplace Risk
• Ensure compliance with employment legislation, labour regulations, human rights requirements, and…