System Engineer - SLC Management

Location: Waterloo

Job Description

:
Systems Engineer – SLC Management
What is in it for you:SLC Management is seeking an experienced Operations or Production Support Lead. They will be providing world class support to all SLC business critical applications and systems. Our IT Ops team resolves issues ranging from general guidance through technical deep dives identifying and resolving complex configuration and 3rd party integration issues. Support teams also interact heavily with other IT teams, both development and support and business teams during North America business hours.

Success in this role requires strong leadership, strategic thinking, stakeholder management, adaptability, and a commitment to continuous learning. If you’re ready to make a meaningful impact, grow your career, and work with talented professionals in a dynamic, supportive environment, we invite you to apply and be part of our journey.
What you will do:

Mentor junior team members

Drive automation and process improvements across operations

Collaborate with cross-functional teams globally (Canada, USA, Ireland, India)

Ensure high availability, scalability, and security of supported systems

Proactively identify and resolve systemic issues

Ownership for end-to-end defect resolution, analysis and documentation.

Manage Releases and Deployments

Risk identification and risk mitigation strategies for various operations initiatives

Support large Operations programs like Disaster Recovery exercise, planning and execution

Drive effective business and technical discussion

Participate in hiring process to hire and build/grow team

Behavioral Competencies

Strong organizational, multi-tasking and time management skills to work effectively in a changing environment balancing operations and project delivery

Demonstrated leadership and team-building skills

Excellent stakeholder management and communication across all levels

Strategic thinking with a focus on business outcomes

Strong accountability and ownership of deliverables

Adaptability to changes in technologies and business needs

Commitment to continuous learning and upskilling

What you need to succeed:

A degree in Computer Science, related technology degree, or equivalent experience.

Advanced proficiency in RDBMS (Oracle, SQL Server, Snowflake) including performance tuning and optimization

Deep expertise in one of coding platforms:
Python, .NET (C#, ASP.NET, ), Power Shell

Extensive experience with Informatica Power Center and ETL processes.

Knowledge of one or more Operating System/ storage/ Network/ Security/ Database administration

Windows/Web server experience and understanding

Knowledge of application architecture, design methodologies across multiple platforms

Strong background in cloud platforms (AWS, Azure) and Dev Ops practices (CI/CD, Jenkins, Ansible, Artifactory)

Hands-on experience with one or more job schedulers (Zeke, Autosys, SQL Agent, Apache Ni-Fi)

Experience with source control (Git, Bitbucket, Azure Dev Ops)

Should have good grip on non-functional areas like performance, scalability, security etc

Critical reasoning skills, decision making skills

Preferred skills:

Advanced knowledge of reporting tools (SAP BO, SSRS)

Exposure to containerization (Docker, Kubernetes)

Service Management experience, ITIL certification

Why SLC Management?

Opportunity to work for a growing global institutional asset manager

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading maternity, parental and adoption leave top up program, a partially-paid sabbatical program and much more

Pension, stock and savings programs with an employer-paid match to help build and enhance your future financial security

A flexible work environment with a friendly, caring, collaborative and inclusive culture focused on career growth development #We Win As ATeam

The opportunity to move along a variety of career paths with amazing networking potential

Award winning workplace culture - Great Place to Work® Certified in Canada and the U.S., “Best Places to Work” by Glassdoor, Award for Excellence for Mental Health at Work, “Best Places to Work in…