Deskside Support

Responsibilities:

Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.

Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades

Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

Provide 2nd level Help Desk support

Perform basic LAN and internetworking related activities

Handle bench repairs (depot service) & remedial maintenance

Respond/update/close calls from National Dispatch/Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities

Required:

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

Have 3 – 5 years of deskside support experience

Have 3 – 5 years of break-fix experience

Have strong internetworking and troubleshooting skills

Have A+ certification & at least one certification from either Cisco or Microsoft

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Can act in a Team Lead capacity

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply for this position with their most recent resume and daytime contact information.

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