Gestionnaire,Solutions mondiales de fonds; transformation Job Kitchener area,Waterloo Ontario Canada,IT/Tech

Position: Gestionnaire, Solutions mondiales de fonds (transformation)
Location: Waterloo

The Global Fund Solutions Manager is responsible for leading transformation and business process optimization initiatives across our fund administration and operation teams. This role focuses on evaluating current-state processes, identifying improvement opportunities, and delivering scalable solutions through process redesign, technology enablement, and organizational alignment.

The position requires a strong combination of operational expertise, analytical problem-solving, and experience with automation and emerging AI capabilities.

Position Responsibilities:

Business Transformation & Process Optimization (Primary)

Partner with stakeholders to understand business priorities, challenges, and operational pain points

Analyze end-to-end workflows to identify opportunities for process improvement, automation, and organizational optimization

Lead structured problem-solving, including root cause analysis and solution design

Develop business cases, project charters, and implementation plans to support transformation initiatives

Drive standardization, simplification, and scalability across fund operations

Develop and document current and future state processes (process maps, SIPOC, RACI)

Technology & AI Enablement

Identify opportunities to leverage automation and workflow tools to improve efficiency

Lead evaluation and adoption of AI-enabled solutions (e.g., copilots, intelligent automation, agent-based solutions)

Partner with technology and development teams to deliver scalable solutions

Project Delivery & Change Management

Lead or support multiple initiatives from planning through execution

Manage timelines, risks, and dependencies

Drive stakeholder alignment and support adoption of new processes and tools

Stakeholder Management

Build strong cross-functional relationships across operations, technology, and leadership

Communicate clearly with senior stakeholders on objectives, progress, risks, and outcomes

Influence decision-making through data-driven insights and recommendations

Required Qualifications:

7+ years of experience in asset management or financial services, including fund operations, consulting, compliance, or audit

Experience in process improvement, transformation, or operational excellence initiatives

Strong understanding of fund administration and operational workflows

Experience with process improvement methodologies (e.g., Lean, Six Sigma)

Working knowledge of automation tools (e.g., Alteryx, Microsoft Power Platform), with ability to identify use cases and partner with technical teams

Strong familiarity and practical experience applying AI in an operational or business context

Strong analytical, problem-solving, and business analysis skills

Demonstrated project management and delivery experience

Strong communication and stakeholder management skills

Ability to influence without direct authority

Results-oriented mindset focused on efficiency, risk reduction, and value creation

Ability to manage multiple priorities in a fast-paced environment

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$92,475.00 USD - $ USD

Employees also have the opportunity to participate in incentive programs and earn incentive…

Gestionnaire, Solutions mondiales de fonds; transformation