Director of Digital Experiences

Position: Director of Digital Experiences at Sun Life
Lead digital strategy for member journeys at Sun Life in Group Retirement Services. Shape and execute initiatives that build lasting wealth relationships and enhance client experiences.

As the Director for Member Journey Owner, you will collaborate with the AVP and senior leaders to define a clear vision, ensuring alignment with squads delivering key digital outcomes. Your focus will be on prioritizing features critical to success while engaging marketing and product teams to optimize user experiences. Additionally, you will analyze customer insights and competitive data to continuously innovate offerings.

Key Responsibilities:

• Set ambitious vision and strategy for member journeys

• Create measurable digital sales objectives for ongoing reporting

• Prioritize work for delivery squads to meet leadership OKRs

• Collaborate with cross-functional teams on key features

• Manage Product Owners to clear roadblocks and achieve objectives

Requirements:

• 7+ years in digital product delivery, focusing on wealth and retirement

• Effective communicator with senior leadership

• Experience in Agile methodologies and team transformation

• Strong data and analytics acumen for driving outcomes

• Bilingualism required for Quebec interactions

Drive innovation and enhance customer journeys through engaging digital experiences at Sun Life.
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