Senior Data Engineer

Overview
Route This is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call.

Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our mission, we’re looking for a Senior Software Developer who thrives at the intersection of data engineering and systems architecture.

We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.

What You'll Do

Define and evolve our data modeling patterns across the platfom

Ensure data is structured, accurate, and ready for high-impact reporting

Design and build resilient data pipelines using strong engineering best practices

Implement schema validation, enforce data integrity, and build automated tests to maintain trust

Own features end-to-end, from development through deployment

Build Node.js services running on EKS and Lambda

Define infrastructure using Terraform and ship via Git Hub Action

Improve and scale our real-time ingestion pipelines using Kinesis and Firehose

Drive efficiency, performance, and reliability across our data flow

Mentor co-ops and junior developers on database fundamentals, schema design, and data modeling

Help teammates build consistent and reliable systems within our AWS ecosystem

Guide best practices for Dynamo

DB access patterns and Snowflake integrations

Promote strong Dev Ops and CI/CD habits across the team

What You Bring

Strong software engineering fundamentals in Type Script/Node

High level of comfort using Python for data-intensive tasks

Experience designing systems, not just writing code

Comfortable working across No

SQL (Mongo

DB, Dynamo

DB) and relational/OLAP (Snowflake) data mod

Hands-on experience with Kubernetes (EKS), Terraform, and modern CI/CD workflows

Confident operating across both application and infrastructure layers

Strong instincts for data integrity and quality

iExperience using dbt or similar tools to transform and validate data

Comfortable working across the stack to unblock issues

Able to debug APIs, investigate data pipelines, and optimize Snowflake queries as needed

Our Stack
We use AWS (EKS, Lambda, Dynamo, RDS), OpenAI, Elevenlabs, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all, but you should be comfortable picking up new tools fast

Package Overview

The total compensation range for this role is $120,000 - $170,000 CAD.

Benefits through Manulife - Medical, Dental

Employee Assistance Program

Equity
- Stock Options

3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!

Onsite gym conveniently located downtown Kitchener and weekly lunches for those onsite

About Route This
Route This is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to pr

event.

We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements across Canada, competitive compensation, stock options, and a supportive environment for high-impact builders

Sound like you?
Apply now and help us shape the future of AI-first support.

Please note:

We thank all applicants for your interest in Route This. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. Route This is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Please let us know if you require an accommodation due to a disability and we will work with you to address you

r needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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