Revenue Enablement Manager, Customer Success Org

Position: Revenue Enablement Manager, Customer Success Org )
D2L is a cloud company modernizing education and building the future of work. We support new models of teaching and learning that enable a personalized, student-centric experience and improved outcomes. This role is focused on Customer Success Enablement within a global organization.

Job Summary  As D2L's Customer Success Enablement Manager, you will be accountable for the delivery and execution of our global Customer Success Enablement Strategy. You will collaborate with key business functions to assess enablement needs, define and execute enablement programs, and identify opportunities to enhance the effectiveness and impact of the customer success organization. You will oversee onboarding, productivity improvement, learning development, and training across various roles within Customer Success, partnering cross-functionally to implement best practices that empower Customer Success teams to drive customer outcomes.

This role requires approximately 25% travel annually, primarily within North America (US & Canada), with potential for international travel.
What You Will Bring to the Role   5+ years of experience driving effective enablement strategies in a fast-paced environment, leveraging technology and modern learning methodologies
Strong business acumen with the ability to align Customer Success enablement initiatives to overall business goals, including retention, growth, and customer value
Demonstrated ownership of programs or projects, with strong project management skills (scoping, stakeholder alignment, planning, execution, and measurement)
Ability to operate with flexibility and agility across multiple priorities in a complex environment
Excellent verbal and written communication skills, including strong facilitation and presentation abilities
Proven ability to collaborate and influence effectively across all levels of the organization
High attention to detail with a passion for learning and continuous improvement
Proficiency in Microsoft Office tools
Ability to work both independently and collaboratively

Experience with virtual learning environments and learning management systems preferred
Understanding of AI tools and trends as they apply to Customer Success, customer lifecycle management, and go-to-market functions
Ability to evaluate and recommend AI-powered solutions for enablement, including content creation, onboarding, coaching, customer insights, and training
Education   Bachelor's degree in education, business, curriculum design, related field, or equivalent work experience
Why join D2L  We are committed to providing tools to do the best work of your life. Perks and benefits vary by location and employment type, and may include:
Impactful work transforming the way the world learns
Flexible work arrangements
Learning and growth opportunities
Tuition reimbursement up to $4,000 CAD via Skills Wave
2 paid days off for Skills Wave-related activities
Employee wellbeing programs and resources
Retirement planning
2 paid volunteer days
Competitive benefits package
Home internet reimbursement
Employee referral program
Wellness reimbursement and employee recognition
Social events and dog-friendly offices at select locations

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