AI Content Reviewer

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly detail-oriented AI Content Reviewer to evaluate AI-generated content for quality, accuracy, compliance, and alignment with organizational standards. This role plays a critical part in ensuring AI-powered systems deliver reliable, safe, and effective outputs across various business applications.

You will work closely with AI Trainers, Prompt Engineers, Data Annotators, and Product Teams to continuously improve AI-generated responses and user experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

Content Review & Evaluation

• Assess AI-generated outputs against quality and performance standards.
• Review AI-generated content for accuracy and relevance.
• Identify factual inconsistencies, biases, and quality issues.
• Evaluate content against established guidelines and policies.
• Escalate concerns where necessary.

Quality Assurance & Compliance

• Maintain high standards across AI-generated content.
• Conduct quality reviews and audits.
• Ensure content complies with regulatory and organizational requirements.
• Support the identification of harmful or inappropriate outputs.
• Maintain documentation of review outcomes.

Feedback & Improvement

• Support continuous AI model improvement.
• Provide structured feedback to AI trainers and prompt engineers.
• Identify recurring issues and trends.
• Recommend improvements to prompts and training processes.
• Support content optimization initiatives.

Reporting & Analysis

• Provide insights into AI performance and content quality.
• Track review metrics and quality trends.
• Prepare reports and recommendations.
• Assist with root cause analysis activities.
• Support performance benchmarking exercises.

Continuous Learning & Development

• Contribute to organizational AI maturity.
• Stay current with AI technologies and industry developments.
• Participate in calibration and training sessions.
• Assist with updating review guidelines.
• Promote best practices across AI operations.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree or Diploma in Communications, Journalism, Linguistics, English, Business, Information Systems, or a related field.
• Minimum 2 years of experience in content review, quality assurance, moderation, compliance, or related roles.
• Exceptional written communication skills.
• Strong attention to detail and analytical thinking.
• Ability to assess content objectively and consistently.
• Experience following quality standards and review processes.
• Strong organizational and time management skills.
• Ability to manage large volumes of content efficiently.
• Comfortable working with AI-generated outputs.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to collaborate effectively with cross-functional teams.

Nice to Have

• Experience working with AI or Generative AI technologies.
• Background in content moderation or content quality assurance.
• Experience with in technology, SaaS, or BPO environments.
• Knowledge of prompt…