Service Desk Analyst Position

Become a Service Desk Analyst with Compugen, where you can use your technical skills to provide vital support in Canada. This role is focused on delivering exceptional customer service and troubleshooting in a hybrid work setting.

The Service Desk Analyst is responsible for responding to and managing service requests, troubleshooting customer issues, and ensuring a seamless communication process. You will create detailed action plans in the JDE system while collaborating with technicians. Compugen prioritizes creating a human-centered culture that supports personal and professional growth.

Key Responsibilities:

• Handle service requests and prioritize urgent issues

• Provide hardware and software troubleshooting support

• Create cases in the Call Management System accurately

• Assist with parts ordering based on customer needs

• Communicate effectively with management for escalations

Requirements:

• 3-5 years in a Helpdesk or call center role

• Technical degree or equivalent experience required

• Bilingual support in English and French is a plus

• A+ Certification or compatible accreditation preferred

• Strong analytical and communication skills

Bring your customer service and technical abilities to Compugen and help drive meaningful change in technology.
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