Global Vendor Operations Director at Affirm

Lead transformative vendor operations with Affirm as the Director of Customer Operations focusing on global strategy. Drive customer experience enhancements and operational excellence across the vendor network.

As a senior leader in Affirm's global operations team, you'll be key in shaping the vendor strategy and managing our BPO relationships. Utilize your extensive fintech and customer operations expertise to oversee performance across the global servicing network while fostering a culture of innovation and accountability. This role demands a hands-on owner mentality to elevate both customer and vendor experiences.

Key Responsibilities:

• Define long-term vendor operations strategy, ensuring compliance and efficiency

• Reinvent customer issue resolution through innovative solutions

• Establish performance standards and governance across the vendor ecosystem

• Collaborate with product and engineering for AI-driven service enhancements

• Lead high-impact initiatives and manage executive-level governance forums

Requirements:

• 15+ years in customer operations leadership

• Experience managing global vendor networks

• Strong analytical skills to drive decision-making

• Proven record deploying AI in operational settings

• Exceptional communication and stakeholder management skills

Shape the future of customer-centric operations by leveraging your strategic insight and operational expertise at Affirm.
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