Manager, Cloud Services

Kitchener, Canada

Manager, Cloud Application Services

Sonova is seeking a Manager, Cloud Application Services to lead the Cloud Application Services team and support the reliable delivery of cloud backend capabilities, platform services, and operational support for Sonova’s digital solutions. This role will help build a collaborative, high-performing team while ensuring cloud services, platforms, documentation, and operational practices meet quality, security, compliance, and maintainability standards.

Responsibilities:

• Lead and develop the Cloud Application Services team in alignment with the overall strategy and roadmap

• Manage workforce planning, recruiting, performance evaluations, individual development, and succession planning

• Support delivery of cloud backend capabilities, platform services, and operational support for Sonova digital solutions

• Maintain transparent backlog, priority, and risk management at the operational level

• Coordinate work-package delivery based on business and project needs to ensure reliable execution

• Manage and continuously improve team assets, including infrastructure, systems, source code, data, documentation, and operational practices

• Partner with leadership, project management, product, and platform stakeholders to prioritize and coordinate team deliverables

More about you:

• Bachelor’s degree in Engineering, Computer Science, or a related field required;
Master’s degree preferred

• 5+ years of professional experience working with current technologies, tools, and cloud-related services

• Experience leading teams and supporting performance, development, and resource planning

• Knowledge of agile methodologies and experience working in dynamic technical environments

• Strong communication skills with the ability to collaborate across teams and stakeholders

• Self-motivated, proactive, accountable, quality-conscious, and results-oriented

• Experience with MS Office, Jira, Confluence, and Git Hub;
Planisware, Polarion, SAP, or German language skills are a plus

Travel:

Occasional travel may be required based on business needs.

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

What we offer:

This role's pay range is between: $124,000 - $174,000 annually

Sonova Canada is now a certified Great Place to Work May 2024
- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.