Woolwich IT Helpdesk & Support

Position: Woolwich IT Helpdesk & Support Role
Location: Elmira

Join Woolwich Township as an IT Helpdesk Support Representative, focusing on delivering timely IT solutions in a community setting. This full-time role is vital for supporting staff with technical hardware and software inquiries.

Running from September to December 2026, the position is tailored for a post-secondary student looking to gain practical experience. You will serve as the first point of contact for IT support, assist in staging equipment, and engage with project coordination. Strong problem-solving and communication skills are essential for this role.

Key Responsibilities:

• Serve as the first-level support for staff inquiries

• Conduct investigations on technical issues

• Provide users with resolution status updates

• Stage and deploy computers and telephones

• Monitor and address phishing submissions

Requirements:

• Enrolled in an IT-related post-secondary program

• Previous helpdesk experience is advantageous

• Understanding of municipal office procedures

• Excellent problem-solving and organizational skills

• Valid driver's license and dependable vehicle

Enhance your IT expertise and support the technological needs of the Woolwich Township community!
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