Business Application Specialist

Carlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the world’s third-largest brewer. With about 300 employees at our Oakville head office, Waterloo brewery and across Canada, we proudly brew, distribute, and commercialize Carlsberg products nationwide including Carlsberg, 1664, Landshark, Waterloo Brewing, Somersby, Laker, Garage and Seagram RTDs. Our brewery also proudly works with a variety of co‑manufacturing partnerships thanks to our amazing quality standards and operational excellence.

At Carlsberg, no matter your role or function, we are driven not only by what we deliver but also by how we work together—this is our Growth Culture. Built on five core principles, our Growth Culture guides the way we work, innovate, and lead, ensuring we continue Brewing for a Better Today and Tomorrow.

The Business Applications Specialist is responsible for the support, continuous improvement, and delivery of Carlsberg Canada’s business application landscape, with a primary focus on Microsoft Dynamics 365 Business Central SaaS, business‑critical integrations, EDI, warehouse and operational systems, and related applications.

The role acts as a key liaison between business stakeholders, IT, vendors, and implementation partners to ensure applications effectively support business operations and strategic objectives.

The Business Applications Specialist will identify opportunities to improve processes, lead application enhancements and initiatives, implement automation, manage integrations, and support the continued evolution of Carlsberg Canada’s digital business solutions.

• Provide functional and technical support for business‑critical applications, including:
• Microsoft Dynamics 365 Business Central SaaS
• Warehouse Management Systems
• Electronic Data Interchange (EDI)
• Asset management and operational applications (TAG)
• Reporting and analytics solutions (Jet Reports)
• Third‑party applications and integrations connected to Business Central (e.g. Square, Touchbistro)
• Investigate, troubleshoot, and resolve application, integration, and data‑related issues in partnership with business users, IT teams, vendors, and implementation partners.
• Monitor application and integration performance and proactively identify recurring issues, risks, and opportunities for improvement.
• Coordinate and manage incidents requiring escalation to vendors or external support partners.
• Support SaaS application upgrades and Microsoft Business Central release cycles, including impact assessments, testing, and coordination of required changes.
• Maintain application documentation, support procedures, configuration information, integration documentation, and knowledge articles.

• Partner with business process owners and key users to understand operational challenges, requirements, and continuous improvement opportunities.
• Identify and implement opportunities for workflow and process automation using technologies such as Microsoft Power Automate, Business Central workflows, APIs, and other integration or automation platforms.

• Coordinate the delivery of application enhancements, integrations, configuration changes, and new solutions from requirements through deployment.
• Develop test plans, test scenarios, and acceptance criteria.
• Validate application changes, integrations, EDI transactions, and data prior to production deployment.
• Coordinate production releases and go‑live activities with business stakeholders, vendors, and IT teams.

• Lead multiple application‑related projects and initiatives concurrently.
• Coordinate internal stakeholders and external…