Lead HR Technology Business Analyst

Opentext
- The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

If you’re passionate about using technology to make work better, this is an opportunity to have a real impact on how employees and HR teams experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared Services, turning business needs into intuitive, scalable experiences. You’ll work at the intersection of HR, technology, data, and AI, partnering with global stakeholders to bring ideas to life, from requirements and solution design through testing, launch, adoption, and continuous improvement.

With platforms including SAP Success Factors, Open Text Service Management, and Open Text Aviator, you’ll help evolve the future of HR technology while ensuring solutions are secure, well-governed, and built with the user in mind.

• Partner with HR stakeholders across Recruiting, Onboarding, and HR Shared Services to understand needs and translate them into clear requirements, user stories, and scalable solutions.
• Facilitate requirements workshops, process reviews, and solution validation with HR, IT, Data, Security, product teams, and vendors.
• Support SAP Success Factors Recruiting and Onboarding, including workflows, data, configurations, integrations, and process improvements.
• Support Open Text Service Management for HR Shared Services, including case management, intake, service catalogs, knowledge content, and employee self-service.
• Identify opportunities to leverage Open Text Aviator and AI-enabled capabilities to improve HR service delivery and employee experiences.
• Lead enhancement requests through intake, prioritization, design, testing, release, and post-launch validation.
• Develop test scenarios, coordinate UAT, manage defects, validate solutions, and support business sign-off and production readiness.
• Ensure solutions meet data privacy, security, access, governance, and responsible AI requirements.
• Create documentation, training materials, knowledge articles, release communications, and support demos, training, and adoption activities.
• Monitor feedback, adoption, service trends, and recurring issues to identify opportunities for continuous improvement and a more consistent HR technology experience.

• 3+ years of experience as a Business Analyst, Functional Analyst, Product Analyst, or HR Technology professional supporting…