Library Services Technician

Job Title:

Library Services Technician (Contract)

Requisition #: 26-0261

Payband: G

Starting Rate: $35.29

Payband Range: $35.29 - $40.73

Hours/Week: 35

Posting Date:
Friday, October 23, 2026

Closing Date:
Sunday, November 1, 2026 at 11:59 PM EST

Vacancy Type:
Support Staff - Full-time Temporary Appendix D Contract

Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 - December 24, 2026, with the possibility of extension)

The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance.

The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday, 9:30 a.m. to 5:00 p.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. to 3:00 p.m. or 8:30 a.m. to 4:00 p.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.

Frontline services

• Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, Ask On), responding to inquiries using established procedures
• Open and close service points; complete routine tasks and prepare spaces for use
• Conduct reference interviews to clarify needs; provide basic reference and directional support
• Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open resources
• Foster a safe, inclusive environment by modelling service standards and escalating incidents
• Provide orientation-level instruction on services, spaces, and tools; support workshops and tours
• Support accessibility by assisting with basic assistive technology and referring to specialized supports

Research and learning support

• Guide students in the research process (e.g., clarifying topics, developing keywords, selecting tools, refining searches)
• Assist users in finding and accessing materials (e.g., locating items, accessing full text, basic troubleshooting, and using holds or resource sharing)
• Support citing, referencing and academic integrity using approved resources; troubleshoot citation tools and refer complex cases

Circulation, access, and user accounts

• Maintain patron records in accordance with privacy requirements; explain borrowing policies, fines, fees, and responsibilities
• Support access services (e.g., course reserves, equipment lending, space bookings, retrieval from storage)
• Follow requirements for access and sharing of materials (e.g., copyright, licensing, accessibility)
• Receive, route, and track incoming and outgoing materials (e.g., courier, interlibrary loan) and maintain accurate records
• Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal)

Technology, computing, and productivity support

• Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in)
• Support lending, booking, and basic troubleshooting of library technology following established workflows
• Deliver brief coaching on productivity tools

Communications, outreach, and service promotion

• Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays)
• Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., tours, tabling)
• Collect, summarize, and enter service statistics to support reporting and continuous improvement

Operational support and team contribution

• Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials
• Contribute to departmental projects for workflow and procedural improvement to services

• A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required
• A minimum of two years of…