Technical Customer Support Specialist

Technical customer support expertise meets clinician empathy in this remote Canada-based role at Nestmed, working from 1 pm to 9 pm EST.

As a Customer Support Specialist, you will support clinicians, staff, and administrators using Zendesk across a high-volume queue. You will troubleshoot common technical issues, escalate product problems, and communicate clearly with non-technical healthcare users. Your work helps Nestmed support home-based care organizations and improves the user experience.

• Own first-line support through Zendesk email, chat, tickets, and phone
• Resolve password, audio transfer, restart, login, and configuration issues
• Document and escalate product issues to engineering
• Prioritize high-volume inbound support requests
• Surface recurring user pain points to product teams

• Three or more years in technical customer support or client-facing work
• Direct experience supporting non-technical end users in high-volume environments
• Zendesk or comparable ticketing platform proficiency
• Clear communication with time-pressured healthcare users
• Availability for Canada and United States statutory holidays

Apply your troubleshooting, triage, Zendesk, and communication skills to support Nestmed clinicians across home-based care.