Director, Claims Risk Management
Job in
Waterloo, Kitchener, Ontario, Canada
Listing for:
Sun Life
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Insurance
Risk Manager/Analyst
-
Management
Risk Manager/Analyst, CFO
Job Description & How to Apply Below
Location: WaterlooJob Description
:
About the role:
The Director, Claims Risk Management for Sun Life Canada is recognized in the Canadian Insurance claims community as a high performing claims leader who thrives on the challenge of applying innovative problem-solving skills to improve the claims experience. Through active, hands-on leadership they will foster a collaborative, results oriented environment for claims adjudicators across the Claims Centre of Excellence (COE). The Director will provide claims expertise with internal and external parties including Product, Underwriting, Legal, Reinsurers and Investigators.
What you will be doing:
Support the VP, Chief Underwriter and Claims Risk Officer.Promote excellence and consistency in claims risk assessment across SLF Canada.Develop and conduct claim reviews/audits for Individual and Group products within the Claims COE and recommend periodic changes to the review programs as well as the claims career ladders and progression model.Continuously contribute to the development of the organization’s claims philosophies by monitoring emerging trends and best practices. Recommend and implement changes to claims philosophies, practices and processes and assists with new technologies.Champion and advocate for a positive and consistent claims experience for all clients of SLF CanadaParticipate in and coordinate reinsurance audits and ongoing communications regarding changes to claims policiesKeep abreast of emerging trends and industry practicesAct as a senior claims resource for complex and high dollar cases, providing deep technical expertise, consulting with Legal, Medical and Chief Claims Officer as necessary to resolve escalationsPartner and build relationship with industry reinsurance partners and engage in discussions related to complex claimsWhat you need to succeed:
Industry related courses ACS or ALHC.University degree, with preference given to medical, science, legal or businessMinimum 10 years of claims adjudication experience including deep knowledge of Life, Critical Illness, Disability and Long-Term CareMinimum of 5 years in a leadership role.Problem Solving and Analytical skills– ability to analyze and resolve complex issues.Strong People Skills – ability to handle escalated cases, build relationships, influence outcomes and negotiate difficult situationsAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.What’s in it for you?
Being a member of the Sun Life family, a group of people united by our
Purpose:
to help Clients and Employees achieve lifetime financial security and live healthier lives.As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.We are thrilled to be recognized by Excellence Canada with their top-level certification,
the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
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