Account Manager, Group

Position: Account Manager, Group Benefits
Posting Description   Business Line:
Group Benefits
Hours Per Week:  35 (Full-Time)

Location:

Kitchener or Markham – Hybrid ()
Job Duration:  Full-Time, Permanent
Wage Transparency:  The base salary range for this position is $55,000 to $75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
About the Role
We’re looking for an  Account Manager  who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to service an assigned block of business. This includes liaising with other internal, client & carrier stakeholders to act as an escalation resource for claim and contract issues.
What you’ll Do
Assist in implementation and amendments of programs with the insurance carrier on behalf of the client; ordering monthly billing statements and experience reports from carrier websites as required
Meet with new clients to gather data critical to installation of new business, debriefing after the account has been installed
Prepare for and participate in employee presentations, meetings and benefit fairs
Provide on-going support to Plan Administrators by preparing and implementing revisions for plan design changes
Provide clarification of administrative procedures, contractual terms and conditions, and product specific features
What You Bring
GBA (Group Benefit Associate) is an asset
Being Bilingual (French) is strongly preferred
Typically, 4+ in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service working on mid to large size companies
Extensive knowledge of group benefits policy contracts and language
Strong oral and written communication skills, including business writing skills
Exceptional attention to detail including strong organizational skills and the ability to prioritize/manage workload under pressure with tight deadlines
Ability to work autonomously but also able to collaborate well with team
Strong decision-making, problem-solving and analytical skills
Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit
What’s In It For You
NFP’s People First culture offers a multitude of benefits to employees and is a great place to call home.
A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global…