Kitchener Shipment Resolution Operations Representative

Take on a vital role as a Shipment Resolution Operations Representative at Purolator in Kitchener, Ontario. You will tackle shipment issues and coordinate resolution efforts in a warehouse environment.

This position involves engaging with customers to resolve their delivery concerns while processing returns and managing damaged freight. Candidates should possess at least three months of customer service experience and demonstrate expertise in operations planning and management. Your key tasks include utilizing Salesforce for tracking shipments and collaborating with internal teams.

Key Responsibilities:

• Contact customers for accurate package information

• Sort and scan undelivered freight with diligence

• Prepare packages for effective redelivery

• Inspect and evaluate damaged packages thoroughly

• Audit shipment arrivals and notify managers of delays

Requirements:

• At least 3 months of experience in customer service

• Proficiency in operations management practices

• Skilled in shipping and receiving protocols

• Strong command of English communication

• Detail-oriented approach to operational tasks

Drive efficiency and customer satisfaction at Purolator in Kitchener with your expertise in shipment resolution.
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