Senior Maintenance Manager

The Maintenance Manager will be responsible for four different residential properties located throughout the Burlington/Hamilton/Kitchener areas, with a goal of creating a high level experience of customers. The manager will o versee all aspects of residential property maintenance, including building systems, preventive and emergency repairs, staff supervision, contractor coordination, and budget management, while ensuring operational efficiency and high-quality service delivery. The will maintain compliance with health and safety regulations, support resident satisfaction and timely suite turnovers, and promote sustainable practices that reduce energy consumption and operating costs.

This is an onsite position.

Maintenance Operations:
Oversee preventive, corrective, and emergency maintenance across residential properties, ensuring building systems, equipment, common areas, and facilities remain safe, functional, and well maintained.

Team Leadership:
Supervise and support Maintenance Technicians, coordinate workloads and priorities, provide technical guidance, and monitor staff performance and service quality.

Preventive Maintenance & Troubleshooting:
Ensure maintenance schedules, inspections, testing, and service records are completed while resolving complex technical issues and minimizing operational disruptions.

Budget & Contractor Management:
Monitor maintenance expenditures, review invoices, control inventory and supply costs, and oversee contractors to ensure work meets budget, safety, and quality standards.

Health, Safety & Compliance:
Enforce occupational health and safety procedures, ensure compliance with building codes and regulations, maintain required documentation, and oversee emergency preparedness and hazardous waste handling.

Resident Service & Property Readiness:
Collaborate with Property Management and Leasing teams to resolve escalated maintenance concerns, improve resident satisfaction, and ensure vacant suites meet rent-ready standards on schedule.

Sustainability & Efficiency:
Promote energy- and water-efficient building operations, reduce utility waste, identify cost-saving opportunities, and support environmental and sustainability initiatives.

• Demonstrated experience in residential building maintenance, including experience supervising maintenance staff across multiple properties.
• Strong working knowledge of HVAC, plumbing, electrical, mechanical, and building life safety systems.
• Practical experience with preventive maintenance programs, troubleshooting, building repairs, and emergency response.
• Experience coordinating contractors, reviewing maintenance expenses, and managing work within approved operating budgets.
• Working knowledge of applicable occupational health and safety requirements and building maintenance regulations.
• Ability to use computerized maintenance management systems, work order platforms, and standard business software.
• Relevant technical education, trade certification, or equivalent practical experience, as appropriate to the position.

Hands-On Leadership:
Provides clear direction, supports employees in resolving technical issues, and holds the team accountable for quality and timely completion of work.

Problem Solving & Technical Judgment:
Diagnoses maintenance issues, evaluates practical solutions, and makes sound operational decisions within the scope of the role.

Planning & Prioritization:
Balances preventive maintenance, urgent repairs, suite turnovers, and competing priorities across multiple properties.

Accountability & Follow-Through:
Takes ownership of maintenance issues, monitors progress, and ensures work is completed to established standards.

Collaboration & Service…