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Job Description & How to Apply Below
Job Description
Summary: The Superintendent administers the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Superintendent is to also provide excellent customer service to all residents, prospects and visitors.
Salary Range: $44,000 - $46, 000 per year
What you'll get to do:
Customer Service & Resident Relations
Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
Facilitate the leasing process, including answering leasing inquiries, conducting in-suite showings, completing lease applications, and ensuring all leases adhere to internal policies.
Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
Deliver legal documentation related to rent collection and landlord-resident disputes as instructed by management.
Maintain accurate records of work orders, ensuring timely completion of tasks, and escalate any unresolved issues to the Property Manager.
Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
Address resident parking concerns and investigate daily heating complaints following internal protocols.
Building Maintenance & Operations
Daily Responsibilities:
Oversee daily building operations, including general maintenance tasks, fire life safety requirements, and ensuring the cleanliness of both interior and exterior common areas.
Ensure apartments are thoroughly cleaned and prepared for new residents, assisting with the move-in and move-out process, including in-suite inspections.
Monitor and ensure the timely completion of work orders, addressing general property repairs such as minor plumbing and electrical maintenance.
Conduct daily inspections of building systems (HVAC, electrical, mechanical, security), troubleshooting and addressing issues as needed. Coordinate with service contractors for specialized tasks.
Maintain cleanliness and functionality of garbage chutes, compactor, and exterior waste disposal areas.
Weekly Responsibilities:
Perform a variety of electrical and plumbing repairs, including replacing smoke detectors, light fixtures, faucets, and minor plumbing issues like leaks and blockages.
Ensure cleanliness in common areas, including elevators, lobby, laundry rooms, and amenity spaces.
Maintain fire safety and winter safety logs, ensuring compliance with internal policies and procedures. Participate in safety inspections.
Monthly Responsibilities:
Assist with monthly building inspections, including monitoring the condition of equipment, systems, and common areas.
Perform seasonal duties like gardening, snow removal, and salting. Adapt tasks based on the building's specific needs and climate.
Coordinate and assist with the move-in and move-out process, including scheduling elevator use and conducting in-suite inspections.
Emergency Preparedness & Safety
Be well-versed in the property’s fire safety plan, ensuring compliance and readiness in the event of…
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