Directrice principale ou directeur principal,Programme Manuvie Vitalité Job Kitchener area,Waterloo Ontario Canada,Management

Location: Waterloo

The Director, Manulife Vitality is accountable for the day-to-day leadership, performance, and evolution of the Vitality business, translating strategic direction into measurable customer, operational, and financial outcomes. This role leads a high-performing team responsible for partnerships, program governance, member experience, analytics, and operational effectiveness while personally leading key strategic initiatives, business planning activities, and enterprise relationships. It is a unique opportunity to shape the future of health engagement in Canada, influence business outcomes at scale, and develop broad leadership experience across strategy, product, distribution, operations, and customer engagement.

Position Responsibilities:

Lead the day-to-day management and performance of the Manulife Vitality program, ensuring delivery against strategic, customer, operational, and financial objectives.

Develop annual business plans, strategic priorities, and recommendations that support member growth, engagement, business performance, and advisor adoption.

Own Vitality portfolio performance, including financial results, member engagement, operational health, risk management, and business outcomes.

Lead evaluation, prioritization, and recommendation of new opportunities, partnerships, enhancements, and investments that strengthen the value proposition and support growth objectives.

Personally lead complex cross-functional initiatives and strategic projects that span multiple teams, partners, functions, or business units.

Oversee the execution of the Vitality roadmap, ensuring priorities are appropriately governed, sequenced, resourced, and delivered through the team.

Provide strategic oversight of partner relationships, commercial performance, launch readiness, and ongoing partnership value realization.

Lead portfolio governance, business reviews, and decision-making forums to ensure leaders have clear recommendations, performance insights, and actions.

Own the annual budget, forecasting process, business cases, and financial management of the program.

Monitor member, advisor, operational, and financial performance metrics and identify opportunities to improve customer outcomes and business results.

Partner closely with Distribution, Product, Marketing, Legal, Technology, Operations, Customer Experience, and external partners to align priorities and execute business objectives.

Represent Vitality in senior leadership discussions, governance forums, and enterprise initiatives, providing data-driven recommendations and business insights.

Build, coach, and develop a high-performing team while fostering accountability, collaboration, innovation, and continuous improvement.

Required Qualifications:

8+ years of progressive experience in strategy, product management, program management, customer engagement, partnerships, insurance, financial services, or related business leadership roles.

5+ years leading complex cross-functional initiatives involving multiple stakeholders and competing priorities.

3+ years of people leadership experience with accountability for coaching, talent development, and performance management.

Proven experience developing business cases, managing budgets, financial analysis, and performance reporting.

Demonstrated ability to influence decisions and deliver results in a matrixed organizational environment.

Strong strategic thinking, problem-solving, and decision-making capabilities.

Exceptional communication, presentation, stakeholder management, and relationship-building skills.

University degree in Business, Commerce, Marketing, Economics, Health Sciences, or a related field.

Preferred Qualifications:

Experience with in insurance, financial services, health engagement, loyalty, digital…

Directrice principale ou directeur principal, Programme Manuvie Vitalité