Operations Manager

Markstone Group is a growing landscape construction, commercial property maintenance, and snow removal company serving the Greater Toronto Area and surrounding communities.

We operate a large fleet of commercial vehicles, heavy equipment, and specialized machinery to support our year-round operations.

We are looking for an experienced Operations Manager who thrives on organization, leadership, problem-solving, and continuous improvement.

We are seeking a highly organized, proactive, and process-driven manager to oversee our internal fleet and equipment maintenance department.

This is a management position, not a mechanical position.

We are looking for someone who excels at managing people, coordinating resources, implementing systems, and planning ahead. You do not need to be a mechanic, but you must be comfortable managing a technical team and making sound operational decisions.

The ideal candidate is someone who enjoys bringing structure to a busy environment, stays calm under pressure, and can anticipate problems before they happen.

You will lead a team of 3–5 mechanics and one yard employee, ensuring our equipment is properly maintained, repairs are prioritized, and the department operates efficiently.

• Lead, schedule, and manage a team of mechanics and support staff.
• Establish clear expectations, daily priorities, and performance standards.
• Delegate work effectively and ensure accountability and follow-through.
• Develop a productive, organized, and results-oriented team environment.

• Develop and manage preventive maintenance schedules.
• Plan maintenance activities weeks and months in advance to minimize equipment downtime.
• Coordinate labour, parts, outside contractors, and equipment availability.
• Maintain organized work orders, schedules, and maintenance records.
• Anticipate seasonal demands and ensure equipment is ready before peak operating periods.

• Manage incoming equipment breakdowns and prioritize repairs based on operational urgency.
• Dispatch mechanics and coordinate resources to resolve issues efficiently.
• Remain calm and make sound decisions when managing multiple urgent situations.
• Communicate equipment status, repair timelines, and priorities with other departments.
• Balance emergency repairs with scheduled maintenance requirements.

• Utilize computer-based systems, spreadsheets, and maintenance management software to track department activities.
• Develop and improve operational procedures and workflows.
• Monitor work orders, employee productivity, equipment downtime, and maintenance expenses.
• Identify recurring problems and implement long-term solutions.
• Provide regular reporting on department performance, upcoming maintenance, and operational challenges.

• Monitor departmental expenses and maintenance budgets.
• Coordinate purchasing, parts inventory, and outside repair services.
• Identify opportunities to improve productivity and reduce unnecessary costs.
• Ensure resources are allocated efficiently.

Required:

• Proven experience in an operations, supervisory, or management role.
• Strong leadership skills with experience managing employees and holding teams accountable.
• Exceptional organizational, scheduling, and time-management abilities.
• Strong computer proficiency, including Excel or Google Sheets and other operational software.
• Demonstrated ability to develop processes, improve workflows, and manage competing priorities.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to remain calm and organized in high-pressure situations.
• A proactive mindset with the ability to plan weeks and months ahead.

Considered an Asset:

• Experience in logistics, manufacturing, transportation, construction, equipment rental, or maintenance operations.
• Experience coordinating technicians, tradespeople, or field service employees.
• Familiarity with fleet maintenance software, work-order systems, or preventive maintenance programs.
• General understanding of commercial vehicles or heavy equipment.

A mechanical background is not required. Strong management, organizational, and computer skills are our priorities.

The successful candidate will build a department where:

• Employees understand their responsibilities and are held accountable.
• Maintenance is planned proactively rather than constantly…