Customer Service Manager Job Kitchener area,Waterloo Ontario Canada,Management

Location: Waterloo

Description

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.

Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.

We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech
, driving service excellence, team performance, and customer satisfaction across multiple regions.

What You Will Do:

Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group

Oversee all aspects of order acceptance and entry including:

Verifying customer purchase orders to an established acceptance standard

Entering and maintaining sales orders into ERP (SAP)
Processing customer returns RMAsVetting and setup of new customers (trade compliance screening, account creation etc.)Communicating schedule changes and other order related updates to the internal sales team and external customers

Answering non-technical customer questions including order status and schedule

Supporting the sales team and customers as needed

What You Need:

5 years of Customer Service or similar team management experience (technology manufacturing space preferred)

Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs

Strong interpersonal skills and intercultural awareness

Ability to operate within and switch between multiple business contexts and systems

Familiarity with MS Office applications, especially Outlook and Excel

Experience managing international teams with diverse background is a plus

What we offer

Competitive compensation and comprehensive health benefits

Progressive vacation plan and paid holidays

Retirement savings plans with company match

Educational assistance and career development support

Opportunities to work on globally impactful technologies

What happens next

Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.

This position is being posted in response to an existing vacancy within our organization

Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role

Salary Range:

$83,600.00-$

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.