Graphics Administrator – Packaging​/Pre-Press

Description

Are you ready to grow your career with a company that values your hard work, safety, and success? Join Pro Ampac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.

Pro Ampac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do:
Integrity

• Intensity

• Innovation

• Involvement

• Impact

We are looking for a full‑time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre‑press packaging operations.

This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre‑press production teams, ensuring accurate, timely and consistent communication of all job requirements.

• Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.

• Supports and initiates development of customers service procedures, policies, and standards.

• Manage artwork development for assigned customers, building strong, professional relationships

• Manage daily communication, including order updates, scheduling, issue resolution, and follow‑ups

• Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met

• Provide proactive updates and maintain a high level of responsiveness

• Enter information within ERP systems, ensuring all required information is complete and accurate

• Prepare artwork files for production, ensuring compliance with printing and packaging specifications

• Process billing information for accounting

• Communicate clearly with pre‑press and production teams to ensure alignment on job requirements

• Monitor job progress and follow through to ensure on‑time completion and delivery

• Act as a key liaison between internal and external teams

• Coordinate revisions, approvals, and artwork changes

• Partner with production and scheduling to align timelines and priorities

• Coordinate all aspects of assigned projects from initiation to final delivery

• Maintain strong attention to detail to minimize errors, rework, and delays

• Manage timelines, priorities, and competing demands with a sense of urgency

• Ensure adherence to internal processes, SOPs, and customer‑specific requirements

• Identify development opportunities (ex: product knowledge, processes, policies, etc.) and suggested action plans and/or required training to department leadership.

• Assists and liaises between and among customers, management, sales, and production departments to resolve issues

• Ensure consistency and clarity in all instructions provided to internal teams

• Support a culture of accountability, responsiveness, and teamwork

• Bachelor’s degree or equivalent combination of education and experience

• Minimum 2+ years of customer service experience in a manufacturing environment

• Required:
  
  Experience in flexographic printing, packaging, and pre‑press processes

• Strong understanding of packaging workflows and production environments

• Advanced knowledge of pre‑press packaging and flexographic processes

• Project management and organizational skills with strong attention to detail

• Proficiency in ERP systems, Microsoft Office, and job tracking tools

• Ability to manage multiple priorities with speed and accuracy

• Strong communication skills with both customers and internal teams

• Ability to work in a fast paced environment

• High sense of urgency and responsiveness

• Self‑motivated with the ability to work independently

• Strong problem‑solving and coordination skills

• Team‑oriented mindset with the ability to collaborate cross‑functionally

• Competitive compensation with performance‑based incentives and retirement savings plans with company match

• Customizable group benefits including health, dental, life, disability, and travel insurance

• Paid time off

• Career development opportunities

• A dynamic, inclusive work environment where your voice matters and your growth is supported

Graphics/Art Work Full‑Time