Manager, Stewardship & Impact

Welcome to health care that soars above. Welcome to WRHN.

PLEASE NOTE:

If you have registered on the job board for WRHN @ Queen's Blvd you will need to use a different email address when registering at WRHN @ Midtown & @ Chicopee.

Position: Manager, Stewardship & Impact

Employment Type: Full-Time, Permanent

Location: 235 The Boardwalk 300, Kitchener ON N2N 0B1, Hybrid

Team Overview: The Stewardship & Recognition Team supports fundraising efforts through the meaningful delivery and enhancement of trusted relationships between the Foundation, Hospital, and Donors. The team is responsible for engaging donors in a meaningful and transparent way through their entire journey with WRHN, thereby cultivating ongoing philanthropy, shared loyalty and advocacy for improved local healthcare.

Position Summary: The Manager is the strategic and editorial lead responsible for overarching program design, information sourcing, and execution of all donor impact reports and materials. They will work autonomously with Relationship Managers to align on donor deliverables, partner directly with WRHN Foundation finance team members for financial reporting updates and fund usage reconciliation, manage Raiser’s Edge NXT coding for all active and future actions, and oversee tracking workflows to guarantee donor commitments are met with minimal day-to-day oversight.

Impact translation may come to life through various stewardship outputs such as formal printed reports, one-pager reports, engaging video updates, regular donor newsletters, social media impact posts, and moments of gratitude through anniversary mailings, using tools such as Canva, Adobe Creative Suite, and video recording platforms. The Stewardship Manager may perform other duties as assigned in order to meet the overall business goals of the team and WRHN Foundation.

Through active project tracking and program evaluation. The Manager maintains direct accountability for deliverables and donor commitments, flagging concerns early and implementing strategic solutions independently.

• Strategy & Design:
  Lead the development, execution, and continuous optimization of multi-channel impact reporting strategies across all donor segments, with a heavy focus on Major Gift and Transformational donors.
• Lead project kick-off with internal project partners, brief writer(s) (internal and/or external), coordinate with printing house, and ensure quality execution of donor impact reports and related materials.
• Lead the end-to-end development and execution of donor impact reports, overseeing planning, content gathering, data analysis, and distribution in partnership with Relationship Managers.
• Translate complex program metrics, financials, and real-world beneficiary stories into clear, compelling, and polished, donor-centred narratives.
• Work alongside finance, the hospital, and development team to verify fund usage and financial accuracy for reporting.
• Review and align on reporting obligations and clauses in draft Gift Agreements and/or Commitment Letters.
• Ensure stewardship and reporting commitments align with donor intent, organizational policies, and gift agreements.
• Architect and maintain donor journey maps to ensure consistent, high-value stewardship touchpoints.
• Manage and reconcile budget planning and negotiation for stewardship materials (i.e.: printed reports, cards).

• Co-lead the creation of a content library that enables timely access to approved donor stories, patient stories, images, and video content that can be leveraged in stewardship materials.
• Produce compelling donor-centric content, serving as the lead storyteller for donor impact deliverables.

• Drive and…