Quality Engineer

Job Summary

We are seeking a hands‐on and highly collaborative Quality Engineer to support supplier quality, manufacturing, engineering, field service, and overall quality improvement activities. This role will be responsible for identifying, analyzing, and resolving quality issues throughout the product lifecycle—from incoming materials and production builds to field/service returns.

This position combines engineering-level problem solving with hands‑on quality activities, including inspections, audits, failure analysis, data analysis, supplier quality management, and production support.

• Investigate and resolve supplier quality issues involving electronic, mechanical, and other components from incoming inspection, production, R&D, inspection, and field/service activities.
• Issue and manage Non‑Conformance Reports (NCRs) and work with suppliers to develop, review, and approve Root Cause and Corrective Action (RCCA) responses.
• Review supplier quality performance and maintain the Supplier Quality Scorecard, including quality‑related metrics and trends.
• Review and approve supplier Production Part Approval Process (PPAP), First Article Inspection (FAI), and incoming inspection documentation.
• Monitor supplier corrective actions and ensure issues are effectively resolved and sustained.
• Maintain supplier quality documentation and certifications.

• Investigate production issues, determine risks and root causes, and coordinate corrective actions with Engineering and Manufacturing.
• Review Material Review Board (MRB) decisions and drive appropriate disposition and corrective actions.
• Support production teams in resolving material, assembly, process, and product quality issues.
• Perform and support FAI/incoming inspections, testing, daily process audits, layer audits, and quality inspections.
• Generate and communicate Quality Alerts when required.
• Perform quality inspections on robots and production equipment.
• Manage defective, quarantined, and non‑conforming materials, including scrap, return to vendor (RTV), return‑to‑stock, and other dispositions.

• Evaluate engineering‑related quality issues, assess product and production risks, and determine appropriate containment and corrective actions.
• Create and manage Issue Management (IM) tickets for engineering and R&D issues.
• Work directly with engineers to investigate and resolve design, hardware, component, and manufacturing‑related issues.
• Review and approve Developmental Phase (DEV) and Engineering Change Order (ECO) changes and complete assigned quality tasks within Arena.
• Ensure quality requirements and actions associated with ECOs and DEVs are completed.
• Participate in engineering reviews and provide quality input on product and process changes

• Generate and maintain Out‑of‑Box (OOB) quality reports.
• Analyze OOB data, identify trends and recurring failure modes, and communicate issues to responsible teams.
• Coordinate cross‑functional corrective actions and ensure OOB issues are resolved.
• Monitor product quality metrics and generate reports/graphs for First Pass Yield (FPY), Scrap, OOB, Production Quality, and other key quality indicators.
• Use quality data to identify trends, risks, and opportunities for continuous improvement.

• Support Service teams with hardware‑related quality issues and provide technical quality consultation.
• Investigate parts returned from the field or service teams, including components used to repair robots.
• Perform measurements, inspections, and failure analysis on returned parts.
• Review field issues reported by Service teams and identify trends and recurring problems.
• Review field quality issues in Salesforce, investigate root causes, and coordinate RCCA activities.
• Work with Service, Repair, Engineering, R&D, and Suppliers to resolve field failures.
• Develop and improve processes for collecting and analyzing field quality data, including data from customer/store locations.

• Perform incoming inspection and FAI activities and ensure results are properly documented.
• Enter…