Quality Assurance Supervisor

Carlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the world’s third-largest brewer. With about 300 employees at our Oakville head office, Waterloo brewery and across Canada, we proudly brew, distribute, and commercialize Carlsberg products nationwide including Carlsberg, 1664, Landshark, Waterloo Brewing, Somersby, Laker, Garage and Seagram RTDs. Our brewery also proudly works with a variety of co-manufacturing partnerships thanks to our amazing quality standards and operational excellence.

At Carlsberg, no matter your role or function, we are driven not only by what we deliver but also by how we work together—this is our Growth Culture. Built on five core principles, our Growth Culture guides the way we work, innovate, and lead, ensuring we continue Brewing for a Better Today and Tomorrow.

The Quality Assurance Supervisor is responsible for overseeing quality assurance and laboratory operations to ensure all products consistently meet food safety, regulatory, customer, and Carlsberg quality standards. This role leads a team of Quality Assurance Technicians, manages quality testing and product release activities, supports continuous improvement initiatives, and partners closely with operational teams to drive a strong quality culture across the site.

As a key member of the Quality team, the Quality Assurance Supervisor provides technical guidance, supports quality investigations and root cause analysis, monitors quality performance metrics, and ensures compliance with quality management systems. The role also has the authority to stop production when food safety or product quality risks are identified, helping protect consumers, product integrity, and the Carlsberg brand.

• Maintains food safety and health & safety culture through active participation, communication, and management of programs.
• Sustain and improve the Quality Management systems to secure that consistent high-quality products are delivered to customers, and consumers according to legal and Carlsberg COM requirements
• Stop work in any area due to quality issues – risk for food safety (Stop work authority)
• Support the quality culture across the site through training, coaching and strong cross-functional collaboration.
• Provide training, coaching and leadership to ~10 Quality Assurance technicians to optimize their effectiveness, efficiency and results while ensuring compliance to established policies and procedures
• Organization of Quality Control testing and release for all required chemical, microbiological and sensory analysis for all raw materials, in process samples, and finished products.
• Plan, organize and supervise laboratory functions and activities for physical chemical, microbiological, propagation and sensory.
• Responsible for the personal development of laboratory technicians.
• Manage sampling plans, the lab propagation plan, analyses and test results.
• Ensure full service (tests, analyses and reporting) to internal and external customer in a timely and accurate manner.
• Ensure root cause analyses tools are deployed appropriately, corrective actions are effective, sustainable and completed to agreed timescales for operational quality failures.
• Advise and support the site operational team on all QA issues within their areas of responsibility (incl. Quality investigations, risk assessments)
• Responsible for laboratory proficiency performance, good practices and conformance to methodology in local SOPs.
• Actively participates as part of the quality leadership team to develop and achieve departmental strategy and objectives.
• Ensure Quality KPIs are implicitly understood and managed efficiently at an appropriate level (i.e.: RFT, Consumer complaints etc.)
• Responsible for…