Store Manager, Retail & Store Manager

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
This position is located at 563 Highland Road West, Kitchener, On. Starting salary is budgeted to be between $52,228.81 and $62,228.81, depending on skills and experience.

Position Purpose Summary
The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in‑store donations.

Accountabilities
The incumbent may perform all, some, or a similar range of duties.

Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards

Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards

Manage health and safety, labour & employee relations, and other related issues at a store level

Decide on in‑store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock

Plan store layout to attract customers including window displays and merchandise displays

Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records

Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately

Ensure in‑store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)

Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)

Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager

Responsible to plan, organize, direct, and control all store operations

Help store associates make connections with the customers and demonstrate a value driven workforce

Role Competencies

Results driven

Developing direct reports

Building effective teams

Managing and measuring work/systems

Motivating others

Process Management

Time Management

Performs other work‑related duties as assigned.

Critical Relationship Management
Internal:
Retail District Managers, other Retail Store Managers and store team

External:
Guests, donors, vendors, community store partners

Managerial/Technical Responsibilities
Reports directly to the District Manager.

Direct reports:
Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full‑time, part‑time, and/or volunteers, provide direction concerning current tasks or consult in assignments. This is a union location, experience interpreting and following a collective bargaining agreement preferred.

Financial And Material Management

Considerable material responsibilities.

Establish and manage in‑store budget within guidelines

Execute budgetary objectives by attaining sales margins

Maintain staff cost ratios, and profit objectives as established by the region

Ensure nightly sales are deposited into the appropriate financial institution

Analyze store financial statements and strategise appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

Working Conditions
This is a permanent full time…