Retail Store Manager

We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Kitchener location on a contract basis. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.

• Management of the daily operations of Lindt Retail Boutique
• Responsible for generating and driving corporate sales
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Recruitment, interviewing and hiring of Retail Sales Associates
• Supervision of store employees to maximize customer service, sales and profit
• Training of sales techniques and product knowledge
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Ongoing performance management of staff, assist in the preparation and delivery of employee performance reviews
• Maintain store merchandising presentation to company standards
• Maintain high standards for cleanliness and food/product safety
• Cash handling, inventory ordering and related retail administrative duties

• Excellent customer service skills
• Post secondary education preferred
• Sales oriented, able to develop/build business
• 2-5 years of retail management experience
• Good time management habits
• Strong oral and written communication abilities
• Previous experience in a merchandising or presentation capacity
• A history of going above and beyond to provide exceptional customer service
• A talent for sales and selling
• A passion for chocolate!

• A history of going above and beyond to provide exceptional customer service
• A talent for sales and selling
• A passion for chocolate!

The standard hiring range for this role is $56-$70K CAD per annum. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.

• Health and Dental Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.