Lead Sales Supervisor

Overview

See’s Candies emphasizes quality and customer service. Since 1921, See’s Candies has built a reputation for high-quality candy and superior service. See’s operates over 250 retail shops in the USA with growing e-commerce and international opportunities.

As a Retail Sales Lead Supervisor, you will lead the sales team, ensure smooth shop operation, provide guidance, drive sales initiatives, maintain customer service, and oversee day-to-day store activities. The Retail Sales Lead Supervisor reports to the Shop Manager and collaborates with the Shop Management Team.

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales- and customer-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee day-to-day operations in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing cash handling, protection of company assets, and banking procedures.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management, maintain inventory accuracy, communicate needs and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to perform essential job functions, including packing candy, stocking shelves, ringing sales, standing or walking the entire shift, and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

The pay rate for this position is $25.08 per hour.

Join the See’s Candies family and be part of a tradition of sweetness that has delighted generations!

See’s is an EOE. See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).