Collections Specialist

Do you love working with talented people? So do we!
Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

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Position:
Collections Specialist

Location:

Kitchener, Ontario

Remote Status:  Hybrid

Job
-MARKS SUPPLY

# of Openings: 1

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit

About Marks Supply
Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit

Job Summary

The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

Job Duties & Responsibilities

Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.

Monitors A/R performance, maintaining over 90% of accounts within 3% past due.

Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.

Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.

Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.

Oversees assigned A/R inbox and supports departmental operations as needed.

Maintains proficiency in company systems for tasks such as data entry, messaging, call logging, and workflow updates.

Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Qualifications

High school diploma or GED required; minimum 3 years of B2B collections or related experience.

Strong aptitude for numerical analysis and mathematical operations.

Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology and virtual collaboration tools.

Physical Demands & Work Environment

This role requires up to 40-43 hours per week and involves regular physical activity, including:

Bending, lifting, and carrying up to 10 lbs

Extended use of hands and arms for computer tasks

Sitting for up to 8 hours, with periods of standing and walking

Frequent use of hearing and speech for communication (up to 6 hours daily)

Operation of office equipment (computers, phones, scanners) for up to 8 hours

Visual acuity for near, far, color, and peripheral vision, with depth perception and focus adjustment

What We Offer:

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

Comprehensive health benefits,…