Lumber Sales Associate Customer Service

Guide Home Depot customers through lumber projects using product knowledge, effective communication, and personalized service in a warehouse environment.

As a Lumber Sales Associate, you will assess customer needs, explain product features, and recommend complete project solutions. You will greet, engage, and thank customers while maintaining knowledge of lumber products and adjacent departments. This role reports to the Department Supervisor and supports customer-focused sales.

• Greet, engage, and thank customers using Home Depot’s GET Model
• Assess projects and escort customers to appropriate merchandise
• Recommend related products, services, and complete project options
• Maintain signed, displayed, and clean department products
• Follow safety and Loss Prevention policies and procedures

• High School Diploma or equivalent
• One to two years of retail or trade experience is an asset
• Effective communication and customer focus
• Interpersonal skills for assisting customers
• Ability to bend, lift, push, pull, and move items

Use lumber knowledge, customer service, and project guidance skills to help Home Depot shoppers find suitable solutions.