Dispensary Sales Associate

2 days ago Requisition

Salary Range: $17.95 To $18.75 Annually

This dynamic role supports both Nicotine vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies .

• Welcome and assist all customers with professionalism and warmth
• Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
• Ensure a high level of customer engagement
  , suggestive selling, and product education
• Demonstrate that guest service is the top priority by responding with urgency and courtesy
• Confidently upsell and cross-sell products to achieve personal and store sales goals
• Work collaboratively with the management and sales team to maximize revenue
• Handle customer feedback or concerns in a professional, service-oriented manner

• Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
• Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
• Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
• Support with inventory control, including receiving shipments, organizing stock, and rotating product
• Participate in store events, safety inspections, and internal audits

• Open and close the store in accordance with security and operational procedures
• Perform end-of-day cash reconciliation and reporting
• Lead the sales floor in the absence of a manager and delegate tasks appropriately
• Ensure adherence to all store policies and safety protocols during your shift
• Act as a point of contact for staff and customers during keyholder shift

• Must be 19 years of age or older
• Valid Cann Sell Certification required (must be provided prior to start date)
• 1+ years of retail or customer service experience, preferably in a regulated industry
• Experience handling cash and operating a POS system
• Previous keyholder or leadership experience is an asset
• Strong communication, organization, and problem-solving skills
• Reliable, responsible, and able to work independently or as part of a team
• Open to feedback and committed to continuous improvement

• A passion for cannabis and a genuine desire to help people discover and enjoy it.
• Excellent customer service skills with a friendly, approachable attitude.
• Strong communication skills
  —you can explain things clearly, whether it's about a product or a new process.
• A can-do attitude and the ability to thrive in a fast-paced environment.
• A
  team-oriented spirit
  , because we rise together!
• Ability to work flexible shifts, including weekends, between8:00am to 11:30pm
  .
• Basic math skills for cash handling and processing transactions.

• A solid knowledge of cannabis product sand accessories—if you’re already a cannabis enthusiast, even better!
• First Aid Certification—because being prepared is always a good idea!
• Previous experience in sales or retail—if you’ve got it, we’re all ears!

• Frequent standing, reaching, and occasional lifting (up to 40 lbs).
• Able to work shifts lasting between 8-12 hours on tiled surfaces.
• Must Be able to work alone or as part of a team for whole or part of a shift

Competitive hourly wage ($17.70 - $18.50 per hour).

Store discounts to stock up on your favorite products.

• Profit-sharing to reward your hard work!
• Get paid to learn about cannabis and share that knowledge with others.
• Work with a team of like-minded, passionate cannabis lovers.

Our operating hours are 7…