New Home Advisor

Location:

Kitchener & Waterloo, Ontario

Company:
Mattamy Homes Canada

Department:
Sales, GTA Sales & Marketing

Employment Type:

Full-Time

Reports to:

Regional Sales Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

Mattamy Homes is opening new Mattamy Stores and creating opportunities for exceptional New Home Advisers who excel in consultative, high‑end environments.

The New Home Advisor is the first point of contact for prospective purchasers and plays a critical role in delivering the best homeowner experience. We’re looking for confident sales professionals with a proven track record of generating and converting leads into buyers, guiding purchasers through the end-to-end sales process and consistently achieving sales targets. As a New Home Advisor, you’ll be representing a brand known for quality, design and integrity.

If you’re someone who thrives in a competitive environment, takes full ownership of the sales process and brings discipline and persistence to every opportunity, then we are the team for you.

This role requires the ability to work a flexible schedule, including evenings, weekends, and holidays, in alignment with Mattamy Store operating hours.

• Represent the company as the primary point of contact for all prospective purchasers and home buyers.
• Nurture an excellent customer experience from lead through to closing.
• Establish rapport with visitors and leads; educate customers on available homes, communities, features, options, and pricing.
• Conduct Mattamy Store and model home tours; review site plans, floor plans, elevations, and available upgrades.
• Qualify prospects by understanding needs, lifestyle, budget, and timing; guide customers through the decision-making process.
• Deliver an exceptional home buying experience aligned with company standards and customer satisfaction goals.
• Respond promptly, accurately, and professionally to purchaser and homeowner inquiries.

• Thoroughly understand and clearly explain the Agreement of Purchase and Sale and all related documentation.
• Prepare, review, and enter purchaser information, agreements, amendments, and deposits into the systems.
• Maintain accurate and complete purchaser files in accordance with internal policies and audit requirements.
• Track all customer interactions, appointments, and activities in the CRM systems.
• Conduct purchaser appointments at key milestones throughout the sales process.

• Help maintain a professional, welcoming, and organized environment.

• Participate in sales launches, special events, and community promotions as required.
• Attend regular sales meetings and collaborate with construction, marketing, and customer care teams.
• Support Sales Administrators and other sales staff as needed to ensure smooth day-to-day operations.