Retail Sales Consultant

Location:

Kitchener - Bleams Rd & Homer Watson Blvd
Compensation: $17.95/hour + Sales & Productivity Bonuses

Schedule:

Full-Time | 35-42 hours per week

“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoe mobiles’. The values of caring, respect, and exceptional service start with our team.

It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

We are currently looking for 1 Full-Time Retail Associate to join our Kitchener location.

We use a consultative sales approach to understand customers’ workplace needs, recommend suitable products, and build lasting relationships while working toward sales goals.

Safety footwear experience is not necessary. We'll provide the product knowledge and training you need to become a trusted resource for our customers.

• Pay: $17.95/hour to start, plus opportunities to earn sales and productivity bonuses.
• Benefits:
  Health benefits and Employee Assistance Program access after 90 days.
• Scheduling:
  Schedules posted two weeks in advance.
• Holidays off:
  Closed on all statutory holidays, including Boxing Day.
• Training:
  Product knowledge and training to help you succeed.
• Growth:
  Professional development and internal advancement opportunities.
• Team culture: A supportive workplace where contributions are valued, recognized, and rewarded.

• Connect with customers, understand their needs, and recommend suitable products using consultative selling techniques.
• Work toward individual and store sales targets and productivity goals while following sales and service standards.
• Learn and explain product features, benefits, fit, and available services.
• Build customer relationships through friendly, responsive service; resolve questions and concerns or escalates when appropriate.
• Process purchases, returns, and other transactions accurately using the Point-of-Sale (POS) system.
• Maintain organized product displays and store presentation.
• Receive, unpack, and organize shipments and inventory, and prepare and dispatch customer orders accurately and on time.
• Work with teammates to maintain a welcoming, organized, safe, and high-performing store.

We're looking for someone who is customer-focused, dependable, motivated, and eager to learn, with:

• Retail, sales, customer service, or hospitality experience is an asset; a great attitude and willingness to learn are just as important.
• Strong customer service and communication skills, with the ability to build rapport with a wide range of customers.
• A sales-focused, solutions-oriented approach and a genuine interest in helping people.
• Ability to work effectively in a fast-paced team environment.
• Attention to detail and a commitment to accuracy.
• Confidence using computers, POS systems, scanners, and other retail technology.
• A high school diploma or equivalent is preferred.

To be successful in this role, you must be able to:

• Work 35-42 hours per week, including weekdays, evenings, and weekends.
• Work weekday shifts as late as 8:30 p.m. and weekend shifts as late as 6:30 p.m.
• Stand and move in a wide range of motion comfortably for extended periods throughout your shift.
• Bend, turn, reach, and climb ladders safely when required.
• Lift and carry objects weighing up to 50 lbs with assistance.

Mister Safety Shoes has been recognized as a Great Place to Work® for four consecutive years and has been recognized among Canada's Best Workplaces™.

We use AI tools during portions of our selection and assessment process, including assisting with resume screening, skills assessments, and evaluating application responses. Our human hiring team reviews all AI-assisted evaluations to support fair and thoughtful hiring decisions.

Mister Safety Shoes is an equal opportunity employer and welcomes applications from qualified and eligible candidates. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to support your needs.