Internal Sales Assistant

Brand: Sussex Plumbing Supplies (SPS) — part of IBMG

Location: Hastings, Sussex

Hours: Full-time, Permanent — Monday to Friday with alternate Saturday

Contract: Permanent | Full-time

Reports to: Branch Manager

Sussex Plumbing Supplies is a proper independent merchant — local roots, strong stock, and counter teams who actually know their trade. We're part of IBMG, which means national buying power behind a branch that still runs on relationships and reputation. Plumbers come back to us because we sort them out. Simple as that.

As an Internal Sales Assistant, you'll support trade and retail customers with plumbing and heating product enquiries, order processing, and sales support, both in person and over the phone. You'll build strong customer relationships, provide helpful product advice, and help keep the branch well stocked and organised. Working closely with the team, you'll play an important role in delivering excellent customer service and supporting the continued success of the branch.

• Serve trade and retail customers face-to-face and over the phone
• Handle enquiries and provide product advice
• Process sales using our internal systems (full training provided)
• Build strong relationships with customers
• Support the team in achieving sales targets
• Help maintain stock levels and keep the sales area organised
• Assist with stock control and general branch activities when required

• Previous customer service, retail, or sales experience preferred
• Friendly and confident communication skills
• Strong teamwork skills
• Comfortable dealing with telephone enquiries
• Basic IT skills and willingness to learn new systems
• Customer Service
• Communication
• Teamwork
• Organisation
• Basic IT Skills

Weeks 1
Monday to Friday: 07:30 – 17:00

Week 2
Monday to Friday: 07:30 – 17:00
Saturday: 08:00 – 12:00

• Paid holiday entitlement
• Staff discount on building materials
• Employee Assistance Programme (EAP)
• Full training provided
• Friendly and supportive team environment

Sussex Plumbing Supplies — part of the Independent Builders Merchant Group (IBMG).

We're proud to be an equal opportunities employer. Every application is welcome on merit.