Key Account Manager

All open positions

Sales Remote, Canada Full-time

Location
:
Must reside in Canada

Type
:
Full-time | Base + Variable | Remote

A2X automates ecommerce accounting for thousands of merchants and their accountants. With 13,000+ customers and a 4.9 rating, A2X is the trusted leader in ecommerce accounting automation. We’re a global remote team spanning North America, Europe, and the Pacific — united by curiosity, collaboration, and customer obsession.

We’re hiring our first Key Account Manager to look after A2X’s largest ecommerce customers. You’ll own a portfolio of high-volume merchants, building lasting relationships, helping them get more value from A2X, and growing those accounts over time.

This is a new, proactive role. Our customers tell us they want more engagement, and many aren’t yet using features and products that would make their accounting easier. You’ll close that gap, spot risks early, and bring the right A2X products to the right customers. As a member of the Sales Team you’ll report to the Head of Sales but work closely with the Customer Success and Product.

• Own the post-onboarding relationship for a portfolio of key accounts, as their main point of contact for billing, product, and strategic questions
• Run regular check-ins and quarterly business reviews with your top accounts, and proactive outreach across the rest of the portfolio
• Monitor account health signals (usage changes, disconnected channels, cancellation risk) and step in early to prevent churn
• Drive adoption of A2X products through account optimization and product utilization sessions
• Identify and work revenue expansion opportunities such as additional sales channels, ERP migrations, and add-ons
• Work closely with Customer Success to ensure problems are solved
• Share product feedback and usage trends with Product
• Achieve quarterly targets for retention, net revenue retention, and expansion

• 2+ years’ experience in account management, customer success, or a customer-facing B2B SaaS role
• Comfort owning a number and leading commercial conversations about renewals and upgrades
• Technical aptitude: you enjoy learning integrations, data flows, and platform configuration, and can explain them simply
• You use AI tools, build agents, and have opinions about where they help and where they don’t
• Understanding of accounting, bookkeeping, or ecommerce is a strong plus
• Clear, confident communication skills (verbal and written)
• Strong organization and follow-up discipline across a large book of accounts
• Curiosity, empathy, and a drive to continuously improve

• Hub Spot for sales automation and CRM.
• Dialpad for calling.
• Intercom for help desk and ticketing.
• Slack for internal communication.
• Notion for planning and briefs.
• Claude and other AI tools for research, drafting, and analysis.

On AI
:
We use AI in our sales process. Meeting recording, note taking, research, first email drafts, competitive analysis, customer insight, and reporting all run through Claude and agents we’ve built ourselves, and we close more than we did two years ago because of it. You’ll be expected to work the same way from day one, and to make the tooling better while you’re here.

If you’d rather use AI occasionally than build with it, this isn’t the role.

You don’t need to know the rest of these tools going in. You do need to be high agency, curious, and quick to pick them up.

• Hands-on experience with A2X, Shopify, Amazon, Xero, Quick Books Online, or Net Suite
• Degree or certification in accounting or finance
• Experience using CRM tools like Hub Spot, Intercom, or Salesforce
• Track record of improving retention or growing revenue within an existing customer base

• A brand-new role where you’ll shape how A2X looks after its largest customers
• Global, remote-first culture with supportive teammates
• Annual in-person meetups in Toronto
• Competitive pay with variable compensation
• Comprehensive benefits: health, dental, vision, life insurance, and paid time off
• We celebrate diversity and are committed to creating an inclusive environment for all employees