Bilingual Claim Manager

Bilingual Claim Manager

Location:

Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal

The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580. This TTC range is applicable to permanent roles only; fixed‑term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Bilingual Claim Manager to join our Group Operations team! We are actively seeking candidates to fill a current, open position.

• Impactful work – get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
• Deliver excellence – provide a personal, accurate, professional, and courteous service and resolution to our customers.
• Diversity, equity, and inclusion – we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

• Investigate, evaluate and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non‑medical factors, contract terms and department/industry protocols within established service standards.
• Manage active claims duration by utilizing best practices.
• Interview claimants and employers through telephone interviews.
• Based on department standards, ensure proactive and timely communication with our customers regarding claim status and developments.
• Formulate and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work; interact with and appropriately challenge treating physicians and employers; make referrals for independent medical assessments and third party organizations.
• Collaborate with in‑house return to work facilitators to design and monitor return to work programs.
• Collaborate with team members to exchange ideas, gather information and offer solutions on claims.
• Accountable for positive file resolution and appropriate outcomes.

• Bilingualism in French and English is required.
• 2+ years work experience in disability claim management.
• Knowledge of medical terminology and Disability Management best practices/protocols.
• Knowledge of relevant provincial employment legislation and legal requirements.
• Strong experience with word processing, spreadsheets, email, internet and database software.
• Completion of post‑secondary courses in kinesiology, anatomy, biology, life sciences or rehabilitation.
• Well‑developed verbal/written communication and interpersonal skills.
• Well‑developed customer relations skills.
• Ability to work independently and as a collaborative team member.
• Ability to prioritize and balance multiple tasks.
• Ability to analyze, evaluate, negotiate, make decisions and resolve problems.
• Ability to apply policy terms and adjudication guidelines.
• LOMA 280, 290, HIAA, CEBS – GBA are assets.
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

• Hybrid work model.
• Competitive salaries with annual pay increases.
• Annual bonus program for non‑sales positions.
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission for sales positions.
• A comprehensive employer‑funded advantages package starting from day one of employment, that includes life insurance, health and dental and a generous health account.
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date.
• A defined contribution pension plan with generous employer matching.
• Top‑up programs for parental leave and compassionate leave.
• Employer‑sponsored wellness and recognition programs.
• A cash employee…