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Job Description & How to Apply Below
Location:
Cambridge (Chaplin YMCA) with some travel required across the Waterloo Region.
Work Hours:
37.5 hours per week
Weekends and evenings may be required.
Employment Type:
Full Time, Contract
Number of Vacancies : 1
Anticipated
Start Date:
May 11, 2026
Contract End Date: March 31, 2027
Final date to receive applications: May 1, 2026
Total Rewards Package: We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well‑Being.
Time Away from Work for your Well‑Being
Vacation earnings of 4% on each pay (Increases to 6% after 5 years of continuous employment)
3 well‑being days for sick time or proactive self‑care, which can be used as they are earned. Bereavement days are also available.
Wellness
Well‑being days that can be used as they are earned
Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
A free YMCA membership for yourself and your family which can be used to access our fitness centres
Discounts on programs and services offered by the YMCA including childcare services
Pension Plan
All full‑time employees have the opportunity to participate in a group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay which is matched by the YMCA. After three consecutive years of full‑time service, participation in the YMCA pension plan is mandatory.
Healthcare and Dental Benefits
The YMCA of Three Rivers offers full‑time employees a comprehensive group benefit package (after 3 months from start date) that includes:
Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care.
Responsibilities
Reporting to the Supervisor of Employment Services Program, the Retention Specialist plays a key role in supporting strong employment outcomes and long‑term job retention, working in close collaboration with Employment Coaches to strengthen client success.
This is a results‑driven role that requires strong time management skills, the ability to perform effectively in a fast‑paced environment, and a consistent focus on meeting monthly and annual performance targets. Success in this position depends on maintaining high productivity while upholding a client‑centered and collaborative team approach.
Major Responsibilities/Principal Accountabilities
Client Retention & Employment Outcomes
Actively engage with employed clients to support retention at 1-, 3-, 6-, and 12‑month milestones.
Conduct structured follow‑ups to confirm ongoing employment status and secure required documentation.
Identify barriers to sustained employment and provide proactive support or referrals.
Build strong, trust‑based relationships with clients to support long‑term job stability.
Monitor client progress and ensure timely intervention to improve retention outcomes.
Checkpoint Documentation & Data Management
Ensure all 1, 3, 6, and 12‑month retention documentation is collected, verified, and submitted accurately and on time.
Maintain high standards of data integrity within case management systems (e.g., CaMS, ESCases).
Update systems within 24 hours with accurate client, employer, and retention activity information.
Review documentation for accuracy, ensuring alignment with payroll dates, hours worked, and program requirements.
Systems, Compliance & Reporting
Ensure compliance with privacy legislation and internal data security policies.
Maintain accurate case notes and records for audit and reporting purposes.
Monitor personal and program‑level performance against retention targets and take corrective action where needed.
Support verification of outputs and correction of data inconsistencies across systems.
Collaboration & Community Engagement
Attend and actively contribute to internal and external meetings, case conferences, community partnerships, workshops and info sessions.
Collaborate with community agencies and service providers to support client success.
Support Employment Coaches…
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