Resident & Family Coordinator - Oakcrossing LTC

Resident & Family Coordinator - Oakcrossing LTC Job Description

Posted Monday, July 6, 2026 at 4:00 AM

• Employer Matched RPP
• Employee Wellness Program
• Education Assistance Program

The Resident and Family Coordinator will play a critical role in ensuring a smooth and supportive transition for new residents into the home. This role will manage the admissions process, provide ongoing psycho-social support, and collaborate with interdisciplinary teams to enhance the day‑to‑day well‑being of residents. The individual will act as a primary liaison between residents, their families, and the home to ensure continuity of care and overall satisfaction.

REQUIRED:
Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

Reports to: Director of Care

• Oversee the management of applications for interdisciplinary review, ensuring timely scheduling and facilitation of home tours. Communicate decisions in writing to applicants and substitute decision makers (SDMs).

• Help prepare residents and their SDMs both before and at arrival to ensure they are comfortable and understanding of the move processes.
• Help personalize the resident’s room to make it personal as well as engage with new residents and their SDMs to ensure a smooth transition and to have a greater understanding of potential issues from the move.

• Coordinate and facilitate annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents as needed.

• Deliver psycho-social support to residents, working closely with the palliative care team to ensure comfort for residents in palliative stages and providing support to families throughout the discharge process.

• Act as a primary point of contact for residents and their families, fostering communication through one-on-one interactions, surveys, and councils. Relay any concerns or issues to management for prompt resolution.

• Collaborate with the home to uphold resident care standards, ensuring that residents' needs are identified and addressed effectively. Maintain up-to-date care assessments to guarantee quality of care.

• Education
  :
  Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
• Experience
  :
  Experience in a healthcare or long-term care setting is preferred. Previous experience in admission coordination or case management is an asset.
• Skills
  :
  Excellent interpersonal and communication skills, strong organizational abilities, and an empathetic approach to care. Able to handle sensitive situations with tact and professionalism.
• Other Requirements
  :
  Understanding of the long-term care sector, with knowledge of relevant legislation and standards (e.g., Long-Term Care Homes Act). Comfort with facilitating care conferences and experience in a leadership or coordination role within an interdisciplinary team.

We are excited to learn more about you and the experience you would bring to our team. people

Care is committed to an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.

This posting is for an existing vacancy. people

Care does not use artificial intelligence to screen, assess, or select applicants. All applications are reviewed by members of our recruitment team.

Compensation for this role will be discussed during the interview process and will be determined based on the successful candidate’s qualifications, experience, and internal equity.