Community Support Services Coordinator

Job Description

Posted Thursday, August 27, 2026 at 4:00 AM | Expires Friday, September 11, 2026 at 3:59 AM

Position Details:
Existing vacancy or New position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella.

We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

• Comprehensive employer-paid health benefits and pension plan
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Other perks
• Employee Assistance Plan
• Health care spending account
• Bell Mobility's exclusive partner program
• Dell member purchase program

The Community Support Services (CSS) program, offered through the Healing and Wellness Branch of the Métis Nation of Ontario (MNO), is designed to help MNO Citizens maintain their independence and quality of life. The program supports individuals living with chronic illnesses, those who are terminally ill, and frail or elderly individuals who may be isolated

At the heart of the CSS program is the coordination and delivery of transportation for medical needs. Additional supports include friendly visiting, caregiver support, advocacy, client referrals, home safety assessments, and assistance with navigating complex systems such as Ontario Works and the Ontario Disability Support Program (ODSP). For clients with literacy challenges, coordinators may provide reading support in accessing resources for end-of-life care.

Volunteers are an essential part of the CSS program. Coordinators are responsible for recruiting volunteers, assigning services, and managing related payments and documentation.

CSS Coordinators also play a vital role in building and sustaining strong relationships with local partners and service providers. These collaborations enhance service delivery, promote Métis culture and identity, and support the overall wellness of MNO Citizens. Through ongoing community engagement, the CSS program fosters inclusive, culturally relevant supports that reflect and honor the unique experiences of Métis people.

• Lead clients in a supportive process to determine clear wellness plans based on immediate need
• Assess, determine and facilitate economic use of funds related to providing medical transportation and accommodations while balancing client need
• Attend medical appointments and consultations with client
• Provide education/information related to health and well-being and activities to reduce isolation through workshops or group-based activities
• Recruiting volunteers, assigning services, and managing related payments and documentation
  • Annually obtain copy of insurance and valid driver license
  • Coordinate Volunteer Medical Transports and/or Friendly Visits Schedule
  • Evaluate Volunteers with support and direction from Supervisor
• Organize an annual Volunteer Recognition Event
• Maintaining documentation of client services in the Online Health and Access Tracking System (OHATS), Data basics and Excel tracking documents
• Financial reporting specific to local program site budget allocations and parameters
• Reflect Métis cultural approaches as a part of the activities and services
• Participation in MNO Healing and Wellness training as needed/determined
• Participate in on-going professional development…