Client Resource Coordinator
Job Description & How to Apply Below
Location:
Kitchener, Ontario. Onsite
Full-time (37.5 hours/week), Permanent
Wage Rate: $25.26 - $28.07 per hour
Posted on: August 25, 2026 Closing: September 4, 2026
Sunbeam Community & Developmental Services is a non-profit, multi-site, multi-faceted organization that is committed to serving individuals living with complex developmental, intellectual, behavioural, and/or physical disabilities.
Position overview:
The Coordinator, Resource Support provides administrative, analytical, and person-centered support to help individuals supported by Sunbeam access and maximize funding opportunities, income support, subsidies, grants, benefits, and other available resources. This role assists with eligibility assessments, application and registration processes, claims submissions, tracking, reporting, and ongoing resource coordination.
Working collaboratively with individuals, families, advocates, guardians, Sunbeam staff, and external community and government partners, the Coordinator ensures timely access to available support and services. The position also uses Individual Support Plans (ISPs), Annual Financial Plans (AFPs), and Personal Outcome Measures (POMS) to identify needs, support goal achievement, and promote positive outcomes for the people Sunbeam serves.
Key Responsibilities
The Client Support Coordinator provides guidance and administrative support to help individuals access and maximize funding, benefits, subsidies, grants, and community resources that support their personal goals and quality of life. The role assists with eligibility assessments, applications, renewals, claims submissions, tracking, reporting, and ongoing resource management for programs such as Passport funding, ODSP, RDSP, Disability Tax Credit, Canada Child Benefit, Assistive Devices Program, community inclusion programs, and other government and community-based supports.
The Coordinator promotes and supports Sunbeam's administrative services, including Passport funding administration, Personal Needs Account (PNA) management, and ODSP trustee services. Working closely with individuals supported, families, substitute decision-makers, staff, and external partners, the Coordinator identifies and shares opportunities for goods, services, and community participation that align with individual goals and needs.
Additional responsibilities include supporting financial oversight and audits, participating in Passport claims processes, attending person-centered planning meetings, reviewing resource utilization, developing action plans to optimize available supports, and collaborating with government agencies, community organizations, and internal teams to ensure effective service delivery and positive outcomes for the people supported by Sunbeam.
Strong computer skills, competent in MS Office suite and strong database knowledge
University degree or College Diploma in related field (Social Services, Developmental Services, Human Resources, Advocacy/Leadership)
Direct related experience with: developmental services, social services, service coordination, passport programs, fee-for-service programs and/or other social support programs, social support program application forms and related documents, financial tracking and claims submission processes
Knowledge of various provincial and federal legislation
What We Offer:
Opportunity to be an integral part of our growing team
Employee Assistance Program 100% covered by the employer
Defined Contribution Registered Pension Plan
Paid sick leave, Long Term Disability, and Group Life insurance
Extended health and dental benefits
3 weeks vacation to start
10 Public Holidays and 2 float days per year
This posting is for a new position.
Sunbeam is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Sunbeam offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Sunbeam regarding an interview, please advise prior to the interview if you require accommodation.
We thank all applicants for their interest but regret that only those selected for an interview will be contacted. No agencies please.
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