Connection Coordinator; HART Hub

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive.

We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

We are hiring for an individual who is committed to strength-based, person focused care to join our team as a Connection Coordinator. The successful candidate will work in the HART (The Homelessness and Addiction Recovery Treatment) Hub program.

The HART Hub is an innovative, newly funded program dedicated to supporting individuals facing homelessness as well as mental health and addiction concerns. HART Hub offers comprehensive services that include mental health and addiction treatment, housing support, and collaborative care.

Connection Coordinators within this program will meet participants in the community and travel to HART Hub locations across Waterloo Region. Working closely with the LANGS HART Hub and Interprofessional Primary Care (IPC) Teams in Cambridge, the Connection Coordinator helps participants access the resources and supports needed to achieve their wellness and substance use goals.

The successful candidate will bring a strong understanding of addictions and treatment supports, effective case management skills, and a compassionate, person-centred approach. They will be comfortable working both independently and collaboratively to support participants in achieving their goals and strengthening connections to care.

This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan. Schedule is generally daytime hours with the possibility of one (1) evening shift per week to support program needs. Valid G class driver’s license required for travel throughout the Waterloo Region. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment.

• Connect with participants referred to services and engage in meaningful supportive relationships to promote their wellness goals by providing harm reduction education, safe withdrawal education and referrals, medication support, and connection to primary care
• Develop individual support plans, including completion of any relevant assessment tools
• Work collaboratively with participants to identify and achieve goals as it relates to their individual support needs including: connection to harm reduction supports, taper and withdrawal supports, medical/medication support, mental health supports, primary care supports, housing supports, food supports
• Engage participants in meaningful support relationships to achieve the goal of meeting eligibility criteria, accessing treatment and maintaining recovery goals post treatment, including securing of stable housing, wellbeing stability, aftercare support
• Establish strong rapport and maintain appropriate professional relationships
• Develop and contribute to Addiction Services Intake Assessments and create and deliver a pre-treatment care plan for participants spanning the continuum of pre-treatment to post treatment
• Participate in intake conversations and orientation to the program, including communication around expectations and intended program outcomes
• Support participants in preparation for the end of treatment by planning for: housing, medical care, accessing prescriptions, employment, access to food, working with family services and community resources
• Provide psychoeducation…