Dialpad Senior Software Engineer

Position: Dialpad Senior Software Engineer )
Become a Senior Software Engineer with Dialpad in Kitchener, Canada, specializing in telephony solutions. Bring your technical talent to elevate real-time communications through strategic engineering.

In this critical position, you will manage the evolution of our telephony systems while mentoring engineering peers. Key tasks involve architecting backend solutions, optimizing media delivery, and ensuring high-quality audio experiences for our users.

Your role is essential to driving our roadmap in AI-enhanced communication.

Key Responsibilities:

• Develop APIs for seamless Telephony platform integration

• Create low-latency pipelines to improve media quality

• Investigate production issues along PSTN and WebRTC

• Validate load and failover on telephony systems

• Collaborate across teams for call integration design

Requirements:

• Bachelor’s degree in Computer Science or equivalent

• 5+ years in software engineering with backend focus

• Expert in C/C++ and Python coding

• Experience with real-time media quality improvements

• Understanding of observability and reliability engineering

Leverage your skills in software and communication systems to make a meaningful impact at Dialpad.
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