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Job Description & How to Apply Below
This engineer works in Miratech's Workforce Management product stream. You will design optimization models for forecasting, scheduling, staffing, coverage management, and resource allocation. The work combines algorithm design, software engineering, and collaboration with Product, architects, engineering teams, and workforce experts.
Key Responsibilities:
Research optimization models for contact center workforce planning
Implement schedule optimization using OR-Tools and CP-SAT
Build production-grade solver services within the WFM platform
Define schedule quality metrics and production monitoring
Validate algorithm performance, scalability, and accuracy
Requirements:
Six or more years designing production optimization solutions
Experience with OR-Tools or comparable optimization solvers
Strong linear, integer, or stochastic programming foundation
Workforce or resource scheduling experience
Proficiency in Java, Python, or C++
Build Miratech's workforce optimization capabilities through constraint programming, mathematical modeling, and production-ready software engineering.
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