LTL Western Freight Specialist

Job Description

Posted Monday, June 8, 2026 at 4:00 a.m.

We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately‑owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature‑controlled perishable goods across Canada and the U.S. The Erb Group is a family‑owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg.

In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: (Days) Monday to Friday, 8:00am-5:00pm

The Freight Specialist is responsible for planning and coordinating daily LTL freight operations to ensure efficient, on‑time deliveries while maximizing equipment utilization and load profitability. This role serves as a key liaison between drivers, customers, and internal departments, providing exceptional operational support, tracking shipments, resolving service issues, and maintaining accurate transportation documentation to ensure seamless day‑to‑day operations.

• Plan, organize and line up loads to ensure that deliveries are made within LTL schedule, loads are created for appropriate revenue, empty miles are held to a minimum, and loads are protected to ensure proper temperature of product etc.
• Maximize load factor for optimal revenue per load
• Support team members with incoming LTL calls and emails
• Contribute and take the lead as the main contributor to the satisfaction of drivers
• Work with customers regarding transit times, pick up and delivery schedules
• Go on the dock to view product and work with dock supervisor to understand freight
• Prepare dock sheets with loading instructions and details in a timely manner
• Prepare and print driver route information
• Collaborate with planners and coordinate scheduled assignments of drivers and equipment
• Liaise with other operating locations to maximize equipment efficiency and utilization
• Respond to service issues from internal and external customers
• Track shipments from point up pick up to delivery and maintain accurate and time‑sensitive information
• Prepare various daily, weekly, and monthly reports
• Assist in preparing necessary paperwork relating to shipping schedules, customs, loading and provide to the appropriate stakeholders
• Maintaining and building a positive rapport with all drivers and other departments
• Back up for department staff, when required
• All other duties as required

• Minimum 3 years of previous Dispatcher experience within the transportation industry required
• Technical knowledge of major vehicle systems and various equipment types required
• Ability to identify and constructively make recommendations regarding operational improvements
• Excellent written and verbal communication skills required
• Previous experience with routing software considered an asset
• Strong leadership skills and ability solve problems efficiently and effectively
• Knowledge of Highway Traffic Act, hours of service logs, load security and Regulations required
• Advanced experience with MS Office (Word, Excel, Outlook)
• Flexible to work afternoon shift on a team rotation.
• Flexible to cover other shifts as require

• Salaried position based on 42.5 hours per week.
• Hours of work are subject to change according to needs, volumes, vacations schedules etc.

Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Long‑term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit‑sharing opportunity
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required…