Parts Specialist

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful:

• Employee Stock Purchase Plan
• Company Pension Plan
• Paid time off
• Long term Disability insurance
• Life insurance
• Extended health care
• Dental and Vision care
• Employee assistance program

Compensation range: $21.63 to $32.69 per hour. This range is regarding base salary and does not include benefits. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Our Materials Handling Group is currently seeking a full-time
Parts Specialist for our Woodbridge, ON branch. The primary responsibilities of the position consist of, but are not limited to:

• Creates and manages parts requisitions
• Process orders from requisitions and dispenses items from stock
• Maintains inventory control and stock rotation
• Enters information into the company system to maintain up-to date stock levels and customer information, respond to inquiries on stock levels and delivery times
• Ensures a healthy relationship with vendors
• Assists in the invoicing of parts to external customers
• Provide support and assistance on other tasks as they arise
• Demonstrate our commitment to excellent customer service by acting fairly, with honesty, and a commitment to ethical business practices.
• Responsible for successfully adding to the company goal of increasing parts sales volumes and margins.
• Actively source all makes of parts for Yale and many other brands of forklift, burden carriers, sweeper/scrubbers, and other types of material handling equipment.
• Working with suppliers in a professional manner for pricing, availability, and ensuring prompt order fulfillment.
• Following prescribed cash, credit, and check processing procedures
• Processing cores, warranties, and new return merchandise as required at a point of sale
• Creating purchase orders and verifying receipt of the delivery
• Creating pick tickets for customers and parts transfers between branches
• Assist in handling customer complaints and concerns and make sure the problem is corrected to both the customer and Yale’s satisfaction
• Speed and accuracy in data entry and record keeping
• Assist in keeping department organized and orderly
• Shipping and Receiving

• A minimum of one year of previous heavy equipment, auto or truck parts counter experience desired
• High school diploma
• Basic mechanical understanding and the ability to identify by sight and by name the parts of an industry related piece of equipment
• Excellent communication skills and professionalism is required
• Knowledge and understanding between mark-up and gross margin
• Equipment operation:
  Forklifts and hydraulic hose making is preferred
• Language Skills
  - Basic:
  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
• Mathematical Skills
  - Basic:
  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability
  - Basic:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• We do not require Canadian work experience for this role.