Lead Supervisor

Position Overview

Full Time Lead Supervisor – A key role in our retail store, responsible for driving sales, ensuring operational excellence, and developing team members while upholding Coach’s brand standards.

Coach is a global fashion house founded in New York in 1941 and part of the Tapestry family, dedicated to innovation and inclusivity.

• Understand organizational objectives and collaborate with store leadership to make decisions aligned with company priorities.
• Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with store leadership to adapt business strategies and personal selling techniques, contributing to overall store financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven, including team selling and serving multiple customers.
• Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with store leadership.
• Build credibility and trust with the team and customers, serving as a personal fashion advisor.
• Create positive impressions by presenting best self through business attire consistent with Coach’s style guide.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Read customer and team cues, tailoring approach accordingly.
• Resolve customer issues with a solution‑oriented mindset; partner with store and district managers as appropriate.
• Develop product knowledge skills and stay updated with current collections.
• Recognize positive sales impact staffing has on business and recruit accordingly.
• Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals, delegate, empower others, and encourage individual growth.
• Welcome feedback and adapt behaviors; create short‑ and long‑term goals for personal metrics and performance development.
• Provide constructive feedback to store leadership.

• Manage daily operational tasks according to Coach standards, switching gears based on business needs.
• Demonstrate strong business acumen and maintain a calm, professional demeanor.
• Maintain interior and exterior upkeep of the building in partnership with corporate office.
• Utilize all retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures, including POS and operations procedures.
• Leverage Coach’s tools and technology to support clienteling efforts and drive sales.
• Collaborate with store leadership to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service and Coach standards.

• Drive for Results – Consistently a top performer; bottom‑line oriented.
• Customer Focus – Dedicated to meeting expectations; builds trust.
• Creativity – Generates unique ideas and connects unrelated concepts.
• Interpersonal Savvy – Relates well to all people; builds rapport.
• Learning on the Fly – Quick learner, embraces change, experiments for solutions.
• Perseverance – Pursues tasks with energy, courage, and perseverance.
• Dealing with Ambiguity – Handles change, shifts gears, makes decisions without full picture.
• Strategic Agility – Anticipates trends, creates future‑oriented strategies.
• Building Effective Teams – Builds team morale, fosters open dialogue, creates belonging.
• Managerial Courage – Provides actionable feedback; takes necessary action.

• Experience: 1–3 years of retail experience (cashier/stock, sales, luxury retail) with current fashion trend knowledge.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie, price sheets.
• Physical: Fast pace, effective communication, maneuver sales floor; climbing, bending, kneeling; lifting up to 50 lbs.
• Schedule: Flexible; nights, weekends, holidays, high‑traffic days.

• Base pay: $16.00–$24.75 per hour (aligned with city, county, state minimum wages).
• Health, dental, vision, life insurance, disability insurance.
• 401(k) savings plan and paid time off.
• Employee product discounts and incentive compensation.

Tapestry, Inc. is an equal‑opportunity and affirmative‑action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.

Tapestry will provide reasonable accommodation for disabilities or religious beliefs. For accommodations, contact Tapestry People Services at 1‑855‑566‑9264 or e