Communication Operator - Patient Access - PT

Communication Operator - Patient Access - PT .6 DAYS

Apply for the Communication Operator - Patient Access - PT .6 DAYS role at Sky Lakes Medical Center.

• Typing, word processing or data entry skills at 50 wpm
• Excellent spelling, math and problem solving skills
• Excellent pronunciation and communication skills
• Ability to organize work and attend to detail
• 1 year clerical experience including telephone skills
• Previous switchboard/PBX experience
• Must be able to walk, lift, bend and follow written and verbal communication
• 20/25 vision with correction and good hearing
• Preferred:
  Medical terminology

Sitting long periods of time in a confined area, moving around the department to sort mail, walking to designated areas while pushing a mail cart, handling stressful situations (code calls). Must be able to concentrate with constant interruptions and noise. Requires 20/25 vision with correction and good hearing.

• Receive and transfer hospital telephone calls using the telephone switchboard console
• Perform routine, emergency and code paging according to established procedures
• Operate in‑house pager systems
• Professionally page overhead
• Explain hospital regulations, such as visiting hours and department locations, and transfer calls to appropriate departments
• Monitor hospital environment system alarms and security system, and notify responsible department for corrective action
• Maintain complete and accurate logs of all telecommunication within the department when needed with legible handwriting
• Receive and update additional physicians for patient records
• Assist patients, visitors, and hospital staff with telephone and paging procedures
• Maintain a thorough knowledge of departmental and medical center policies and procedures
• Assist in the training of department staff
• Perform answering service for various departments
• Understand ancillary department functions and procedures/protocols
• Assist with department evaluations
• Assist with hiring of new employees, interviews and selections when requested
• Maintain availability for call in on all shifts
• Maintain willingness and ability to learn and perform extra duties as assigned
• Maintain competency in all position responsibilities
• Sort both in‑house and outside mail brought in by external couriers; deliver mail once a day Monday through Friday between 4 & 5 PM
• Work as a team player with the department’s best interest in mind

• Perform other duties as assigned